Omni-Channel Customer Service
Convert your call centre into a profit centre.

Manage the complete order lifecycle through omni-channel customer service, distributed selling and order fulfilment optimisation capabilities.

Features + Functions
Provide CSRs fast and easy access to a customer’s most recent transactions originating from any channel
Make order enquiry calls shorter by providing the most requested information with fewer clicks
Provide ability to enter and manage orders in a call center
Support order capture functions like pricing, promotions, taxes and payment processing
Support returns/exchanges for orders from any channel
Enable click and collect conversations with customers and accommodate their preferences
Provide a view of the full lifecycle of every customer transaction
Flexible and easily extensible UI build on top of REST services framework
Give CSRs the ability to sell across the entire network using multiple delivery methods like ship to address, click and collect and ship to store