Omnichannel commerce
Create a single, seamless customer experience with software that unites online, mobile and in-store commerce—providing you with more inventory visibility, sales data and customer preferences.
Manhattan Active® Omni
Point of sale
Easy, intuitive omnichannel promotions, RFID-enabled checkout and payments that work on any device.
- Omnicart checkout
- Clienteling and messaging
- Offline resiliency
Order management
Global inventory visibility, optimised promising and fulfilment, plus, intelligent returns processing.
- Intelligent pickup and delivery promising
- Fulfilment sourcing optimisation
- Reverse logistics optimisation
Customer service and engagement
Retail-focused contact centre, full-service support and customer self-service—all in a single, seamless solution.
- Order servicing and payments
- Retail CRM and case management
- Digital self-service
Store inventory and fulfilment
Manage inventory and fulfil from the store with warehouse-quality efficiency—using the same app that controls selling and engagement.
- Curbside and in-store pickup
- Pick, pack and ship
- RFID support
Omnichannel explained
Retail spotlight: athleisure
Athletic wear retailers such as PacSun keep pace with omnichannel shoppers that never slow down.
Retail spotlight: fast fashion
Fashionable retailers such as Hot Topic provide the latest trends to omnichannel customers that expect nothing less.
Retail spotlight: premium lifestyle
Classy retailers such as Brooks Brothers provide an omnichannel experience that meets its high-end customer expectations.
Five reasons to choose Manhattan’s omnichannel solutions
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01
Experience: Hundreds of retail organisations have partnered with Manhattan to create operational and customer-experience excellence—from warehouse to store and to home.
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02
Technology: Manhattan Active solutions are entirely cloud-native—and that translates to unprecedented scalability for your peak seasons and unmatched resiliency when your stores need it most.
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03
Intelligence: For over 30 years, Manhattan’s data and behavioural intelligence teams have been designing learning systems and infusing them into supply chain commerce solutions.
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04
Extensibility: Manhattan’s philosophy of personalisation—no code, low code, your code—means making a Manhattan Active solution your own is fast and easy for both your development teams and partners.
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05
Performance: Manhattan omnichannel commerce solutions are designed to reduce bottom-line operational costs whilst increasing opportunities for higher conversions and top-line revenue growth.