Case Study

Argos Direct Strengthens UK-Wide Multi-Channel Retail Operation with Supply Chain Solution

Argos

Argos Direct, the delivery-to-home operation, is part of Home Retail Group, the UK's leading home and general merchandise retailer. The Argos Direct web site is the second most visited retail site in the UK with more than 100 million visits per year. The company also issues more than 35 million catalogues, which are found in over 70% of UK households. Since implementing Manhattan Associates' Warehouse Management for Open Systems solution, efficiency has increased in almost all activities including receiving and put-away, pick and replenishment, loading and returns. A marked reduction in clerical work has allowed Argos Direct to staff more efficiently. Speed of response has improved and failed deliveries have been reduced.