Omni-Channel Solutions Brochure
In retail, change is a constant. The last decade has seen massive innovation in selling and delivery technologies—from mobile, social and locationaware selling to crowdsourcing, same-day and even drone delivery.
While those offerings have consumed greater mindshare among consumers, they have been focused on making shopping more immediate. We anticipate the next decade of innovation will focus on disrupting the concept of physical shopping: the flow from discovery to purchase—and back again.
This is, by far, a more engrained set of behaviors that will be more challenging to take on and yet will yield far greater rewards in conversions, customer loyalty and competitive differentiation.