Five Top Tips for Revolutionising Returns
For many organisations, returns incur a significant cost to the business. Yet they could be generating revenue. In a recent survey, 40% of customers say they would buy more online if they could return to stores.
Read on to see our top five tips for formulating more successful business outcomes from omnichannel customer returns.
“Nearly 100% of our customers offer omnichannel returns, but most of them say they don’t like the way they do it.”
- Scott Fenwick, Manhattan Associates Director of Product Strategy