Omni-Channel Customer Service
Convert your call centre into a profit centre.

Manage the complete order lifecycle through omni-channel customer service, distributed selling and order fulfilment optimisation capabilities.

Features + Functions
Create fast and easy access to a customer’s most recent transactions originating from any channel
See one view of supply and demand across channels
Reduce inquiry call times with the most requested order and return-related information in fewer clicks
Capture sales with robust item search and product info features
Offer pricing, promotions, taxes, and payment processing
Enable customer modifications to any attribute of the order
Gate and monitor access across various user roles for functions like appeasements, returns, etc.
Provide customer order status inquiry, returns, and exchanges with embedded self-service console for digital commerce
Switch between customer orders, returns, and exchanges
Support returns and even/uneven exchanges across channels
Give support associates options for multiple delivery methods like ship to address, pick up in store, and ship to store
Leverage store locater and store-level inventory visibility
Expand with a flexible and easily extensible UI
Maximize legacy investments with RESTful API architecture
Integrate seamlessly with CustomEngagement for social communication and customer insight