Smart supply chains can cement sales and lock in loyalty by upholding the three rules that create Zero Disappointment customer experiences:
(Buy Online, Pickup in Store)
Studies show if you get a customer through the front door, they’re going to spend up to 33 percent more than what they originally purchased. The incremental sales from in-store pick-ups are significant revenue drivers that can’t be ignored. Our technology works across channels to ensure the right product will be waiting for the customer at pick-up. It also automates the in-store pick-up process so employees work more efficiently and productively to fulfill the order.
Click here to see the impact your company could realize from buy-online-pick-up-in-store initiatives offered through Zero Disappointment Retail.
(Save the Sale)
The ability to find, sell, and secure delivery of an item no matter where in the supply chain it may reside has been the bane of many a retailer. A 900-store retailer, for example, stands to lose as much as $121 million a year simply because customers can’t find an item or get the help they need. We make it easy for retailers to service their customers and seamlessly locate and deliver products whether an item is sitting in another store across town, in a distribution center, or on its way from the manufacturer. When you save a sale, you not only ensure future sales, but you inhibit your competitor from deepening the relationship with your customer.
Click here to see the impact your company could realize from save-the-sale initiatives offered through Zero Disappointment Retail.
(Cross Channel Inventory Management)
Managing inventory across channels calls for the virtual combination of separate pools for purposes of forecasting and purchasing. The challenges being: to know where the inventory is, get access to it, and then execute the fulfillment across disparate systems. Our tools provide the automation, real-time visibility and dynamic decision-making that lower overall inventory, reduce touches and get product from Point A to the store shelf as quickly as possible in the right amount.
Click here to see the impact your company could realize from cross-channel inventory management initiatives offered through Zero Disappointment Retail.
Our platform-based approach, Manhattan SCOPE, is designed to enable retail organizations to seamlessly capture and activate revenue opportunities at every customer touch point. Information about traditionally disparate interactions—such as when a customer buys something in a store, but checks purchase history on the web—are unified, or blended, to provide retailers with a holistic view of each customer, and to present a consistent brand experience across channels.
Manhattan SCOPE provides a complete retail supply chain platform including:
Contact a Manhattan representative to learn more about how our SCOPE solutions can help you achieve the 3 Rules of Zero Disappointment Retail and optimize your cross-channel retail operations.
