Omni-Channel Customer Service

Convert your call center into a profit center.

Manage the complete order lifecycle through omni-channel customer service, distributed selling and order fulfillment optimization capabilities.

Features + Functions

Provide CSRs fast and easy access to a customer’s most recent transactions originating from any channel
Make order inquiry calls shorter by providing the most requested information with fewer clicks
Provide ability to enter and manage orders in a call center
Support order capture functions like pricing, promotions, taxes and payment processing
Support returns/exchanges for orders from any channel
Enable buy online, pick-up in store conversations with customers and accommodate their preferences
Provide a view of the full lifecycle of every customer transaction
Enable a rich user experience through an intuitive user interface
Give CSRs the ability to sell across the entire network using multiple delivery methods like ship to address, pick-up in store and ship to store