Omni-Channel Customer Service

Benefits

Enter and manage orders from anywhere
Support returns/exchanges for orders from any channel
Give CSRs the ability to sell across the entire network
Enable buy online, pick-up in store conversations with customers on the phone

Features

Transaction search: Find a customer's transaction from any channel
Detailed delivery: Find the status of delivery and payment for each order item.
Order capture: Provide customers with the option to purchase items, even for pick up.
Order line visibility: View and edit every detail of a customer's order at every step.
Returns + exchanges: Process returns and exchanges for any channel.