Omni-Channel Customer Service

Benefits

Make order inquiry calls shorter by providing the most requested information with fewer clicks
Provide CSRs fast and easy access to a customer’s most recent transactions originating from any channel
Provide ability to enter and manage orders in a call center
Support order capture functions like pricing, promotions, taxes and payment processing
Support returns/exchanges for orders from any channel
Give CSRs the ability to sell across the entire network using multiple delivery methods like ship to address, pick-up in store and ship to store
Enable buy online, pick-up in store conversations with customers and accommodate their preferences
Provide a view of the full lifecycle of every customer transaction

Features

TRANSACTION SEARCH: Find a customer's transaction from any channel.
DETAILED DELIVERY: Find the status of delivery and payment for each order item.
ORDER CAPTURE: Provide customers with the option to purchase items, even for pick up.
ORDER LINE VISIBILITY: View and edit every detail of a customer's order at every step.
RETURNS & EXCHANGES: Process returns and exchanges for any channel.
FRAMEWORK: Flexible and easily extensible UI built on top of REST services framework.