Order Lifecycle Management
Store / Customer Gateway
Store/Customer Gateway: Exceeding Retail Customer Expectations
Store/Customer Gateway provides the information needed to offer a seamless shopping experience to today's consumers, regardless of which channel they choose to shop. With its ability to leverage Supply Chain Visibility, customers and store associates have instant access to the information they need to consistently exceed customer expectations and:
- Improve in-store inventory accuracy through scan-based receiving by ASN, case/carton or item
- Enable buy anywhere/pick up in store
- Streamline in-store order fulfillment (buy anywhere/ship from store)
- Leverage the "cloud" to pack, rate and ship parcel packages direct to consumer or for store to store transfer
- Achieve a real-time view of order fulfillment status for customers
More Advanced Inventory and Fulfillment Services
Today's consumer expects to be able to shop in the manner most convenient at the moment and have a consistent and satisfying experience regardless of which channel (online, catalog, retail store, etc.) they use. In order to provide this blended channel experience, retail stores must evolve to provide more advanced inventory and fulfillment services.
Manhattan's Store/Customer Gateway is an easy to use solution that enables retail stores to increase inventory accuracy, acknowledge and accept order fulfillment requests and execute order fulfillment directly in stores. Store associates can see and locate both on-hand and in-flight inventory at any point in the supply chain. And stores or customers can track the status of their orders and proactively monitor for unwanted disruptions in delivery.
Store/Customer Gateway is also fully integrated with parcel carriers via web service based methodology, which enables you to instantly shop shipping rates available, create shipments, track shipments and obtain proof of delivery information, all within one seamless user experience. Store managers can also receive electronic confirmation of receipt from the parcel carriers.
For more information, download our Store/Customer Gateway brochure.
Need Help or More Information?
Call us at +1 678.597.7091 or Complete this form.
Explore the Order Lifecycle Management process - click the diagram below for an interactive approach to understanding Manhattan's solution.
Contact Information: To learn more about Manhattan Associates' supply chain solutions, simply complete the information request form, and we will contact you. For North & South America, call +1 877.596.9208. For global inquiries, call +44 (0)1344 318000.