Store/Customer Gateway: Well Informed Customers Are Happy Customers

If your customers and stores could place orders directly and check the status of their orders on a real-time basis, would they be happier? Of course! Knowing when to expect deliveries is crucial for store management and important for individual customers, too.

With Store/Customer Gateway, Manhattan Associates offers you, your stores and customers a way to place orders electronically that flow directly to your back-end systems. They can also track and confirm their orders, eliminating questions to your call center and managing expectations without having to generate separate notices of back orders or delays.

In addition, when your customers confirm receipt, you receive both proof of delivery and feedback on the quality of service provided. With automated confirmations, your invoicing can rely on actual customer receipts.

Get the Data You Need, Too

Store/Customer Gateway gives customers and stores the information they need to plan. With its automated feedback and confirmed delivery information, it gives you the data you need to continually improve, too. Store/Customer Gateway:

• Generates confirmed delivery data that can be used to improve fill rates, reduce order cycle time, and improve on-time delivery
• Enables stores to enter and update POs and requisitions online
• Enhances stock position, merchandise plans and customized promotions for buyers
• Communicates delivery information effortlessly to customers around the clock and around the globe

Need Help or More Information?

Call us at +1 678.597.7091 or Complete this form.

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Explore the Order Lifecycle Management process - click the diagram below for an interactive approach to understanding Manhattan's solution.

 

• Order Lifecycle Management - Solution Brochure
• Store Customer/Gateway - Module Brochure