Manhattan Associates

Store Order Management

If your store service levels are 90%, you have the 10% chance of losing sales due to out of stocks. Add to that the constraints of merchandise mix in a brick-and-mortar store – and you’re constantly at risk of turning a customer away.

But what if your customers could always find the products they want while in your store?

With Store Order Management, you can empower your store associates to save the sale when in-store customers face an out-of-stock situation. The solution also allows for ‘endless aisle’ assortments from across your store and online network to be leveraged by associates for cross-selling and up-selling. With complete inventory visibility across the entire distribution network (DCs, other stores and vendors), your customers get the products they want, while you secure the sale and strengthen customer loyalty.

Features + Functions

  • Allow your store associates to place special orders via an iOS or Android device or on any browser workstation
  • Search your entire network for available inventory, and then move quickly through an order capture process
  • Enter orders to be picked up in another store or shipped to the customer’s address
  • Quickly process online returns
  • Empower your store associates to sell more by allowing them to see a customer’s complete transaction history, including all online and offline sales
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