Manhattan Associates to Share Key Insights for Omni-channel Success at Manhattan Exchange Australia 2015
SYDNEY, October 22, 2015
Manhattan Associates’ president and CEO Eddie Capel is set to share key insights into new techniques and technologies that progressive retailers are adopting to deliver a consistent customer experience across channels at Manhattan Exchange Australia 2015. The event, the company’s annual customer conference, will take place Thursday, 29th October 2015, at Cargo Hall South Wharf in the heart of Melbourne.
“In a market where competition is fierce and consumer expectations are skyrocketing, retailers must expand beyond simply fulfilling orders across multiple channels, to delivering an integrated experience that is as personal in the store as it is online,” commented Raghav Sibal, managing director ANZ at Manhattan Associates, who will provide the welcome address at the event.
Retailers need effective inventory management and order orchestration capabilities to meet customer demands and company objectives. In today’s high demand market, companies need to consider fulfilling orders from inventory not just in the warehouse but upstream and downstream which means connecting to suppliers and to stores and putting inventory held in these locations to work also.
Sibal continued, “Getting the back-end optimised to meet the demands of the front-end is the core of a successful omni-channel strategy and the key to driving loyalty, revenue and profitability. If the rewards realised by Australia’s retailers from ecommerce have been impressive, the potential rewards of adopting a truly omni-channel approach are huge.”
Attendees at Manhattan Exchange will discover how businesses are transforming to compete in the new omni-channel era. More importantly, they will see how online retailers, omni-channel retailers, manufacturing brands and distributors need more adaptive and flexible supply chains to manage omni-channel fulfilment challenges.
“We have an exciting line-up for this year’s Manhattan Exchange event. Together with members of Manhattan’s leadership team, attendees will also have the opportunity to learn from industry peers and experts from leading and iconic Australian retailers such as Country Road Group and Cotton On,” said Sibal.
Manhattan Exchange Australia will be supported by a number of leading organisations such as IBM, Honeywell, Zebra Technologies, Dematic, Datalogic, VoiceID and Skywire.
Manhattan Associates makes commerce-ready supply chains that bring all points of commerce together so you’re ready to sell and ready to execute. Across the store, through your network or from your fulfilment centre, we design, build and deliver market-leading solutions that support both top-line growth and bottom-line profitability. By converging front-end sales with back-end supply chain execution, our software, platform technology and unmatched experience help our customers get commerce ready—and ready to reap the rewards of the omni-channel marketplace.