Future Stores 2018

Hilton London Tower Bridge, 16 May, 2018

Future Stores 2018

As consumers' expectations of a seamless and personalised shopping experience continue to increase, how are you revolutionising your in-store offering to meet and exceed their needs?

Future Stores brings together in-store experience leaders from Europe's most progressive retailers to discuss and explore the ways in which you can unlock the full potential of your stores. This year's theme being retail reimagined.

Get inspired at our panel session on Wednesday 16th May.

Achieving customer centricity: How can you best set up your people, processes and tools to keep unified commerce front of mind and create a fluid business model that adapts in line with changing customer needs?

Topics to be discussed amongst the panelists include: - Driving change management: How can you eradicate internal silos and implement a scalable digital framework to successfully handle increasingly complicated customer and company requirements? - Designing the blueprint for success with digital: How can you manage the pipeline for future innovation whilst succeeding in BAU? - How can you devise an effective proof of concept strategy when trailing digital tools to make the biggest impact with new innovations? - Developing omni-channel capabilities: How can you best remove friction between business departments to deliver true brand distinction and stand out in the market? - How can you best organise your department and paint the picture for your future store strategy to get the full buy-in from business stakeholders? - How can you calculate the non-monetary value of a store to redefine your bricks and mortar offering and benefit the wider re-engagement strategy?

Deliver On Your Promise to Customers