eStore Logistics Advances Online and Omnichannel Fulfilment Capabilities with Manhattan Associates Supply Chain Commerce Solutions
SYDNEY and ATLANTA, 18 March, 2014
Supply Chain Commerce Solutions provider Manhattan Associates, Inc., (NASDAQ: MANH) today announced that eStore Logistics, a leading Australian third party logistics services provider (3PL), has successfully implemented the Manhattan SCALE™ product suite in its warehouse in Laverton North, Victoria. The solution deployment is a key milestone for eStore as it will enable the company to strengthen brand loyalty by further improving service levels and will allow the company to accelerate growth.
Leigh Williams, founder and CEO of eStore Logistics, commented, “As online growth and omnichannel continues to drive innovation and new options for consumers, retailers are placing greater importance on the fulfilment side of their operations and the role it plays in improving customer satisfaction. A few years ago, retailers directed more attention to web design, store layout, merchandising and front end systems but today their commerce strategies are increasingly focused around seamless order execution and the supporting fulfilment processes.”
Williams continued, “Manhattan’s Supply Chain Commerce technology will help us drive margin enhancement for our customers by enabling a more efficient logistics operation. It will also help our customers drive improvements in revenue and profitability through the delivery of higher service levels to the end consumer.”
eStore Logistics chose Manhattan SCALE because it wanted a proven Supply Chain Commerce Solution that was scalable and could support the company’s rapid and continued growth. In addition, it wanted a solution that could be easily integrated with other business and client systems and that had the breadth and depth of functionality needed to meet customers’ evolving needs.
Since the deployment of Manhattan SCALE, eStore Logistics has experienced a number of key benefits across its operations including improved inventory management and control, increased visibility of available space in the warehouse, and the ability to handle more complex wave flows which has allowed a more efficient management of the diverse outbound handling processes associated with different client/stock/order profiles. Manhattan SCALE has also facilitated an easier and faster integration of new eStore Logistics clients, provided the capability to run multiple sites, enabled a more streamlined billing process, and afforded a reduction in IT and administration personnel costs whilst supporting increased inbound and outbound volumes.
Williams added, “One element of Manhattan SCALE that is contributing to our customers’ ability to fulfil orders more cost effectively is the product’s unique 3D cubing functionality. This feature eliminates the requirement for users to manually select packaging types for each order and recommends the smallest possible packaging to minimise shipping costs.”
Commenting on the implementation, Raghav Sibal, managing director, Australia and New Zealand, Manhattan Associates, said, “We’re delighted that eStore Logistics is reaping the benefits of our SCALE solution and pleased to see the service improvements that are helping build brand loyalty, increase revenue and drive profitability. We look forward to a long term partnership with eStore Logistics.”
Manhattan SCALE is a portfolio of distribution management and transportation management solutions, built on Microsoft .NET technology, and designed to be rapidly implemented and deployed to meet the needs of industries such as third-party logistics providers, food and beverage distributors and consumer packaged goods companies.
eStore Logistics provides third party logistics services (3PL) including warehousing, order fulfilment, distribution, inventory management, reverse logistics and logistics consulting services to both online and traditional bricks and mortar businesses. eStore Logistics specialises in servicing online and omni-channel businesses and understands retailers needs for cost effective, accurate and same day order fulfilment as well as timely fulfilment reporting. For more information, please visit www.estorelogistics.com.au.
Manhattan Associates brings companies closer to their customers. We design, build and deliver market-leading Supply Chain Commerce Solutions that drive top line growth by converging front-end sales with back-end supply chain execution and efficiency. Our software, platform technology and unmatched experience help our customers around the world adapt to the challenges of the omnichannel marketplace. For more information, please visit www.manh.com.