New Inventory and Fulfilment Capabilities Give Store Associates More Time to Deliver a Fulfiling Experience
LONDON, 18 May, 2016
Manhattan Associates, Inc. (NASDAQ: MANH) today announced new capabilities for its omnichannel Store Inventory & Fulfilment solution. The latest offering provides the store associate with real-time views of inventory and enables cross-channel order processing and fulfilment from one mobile device.
“Growing consumer expectations are placing increased pressure on retail enterprises to fulfil higher order volumes at faster speeds,” said Vikas Aron, director, product management, Manhattan Associates. “Our latest Store Inventory & Fulfilment release equips associates with new tools to improve visibility and productivity for faster delivery of a fulfiling customer experience, no matter where the purchase originates.”
Store inventory operations have traditionally been associated with point of sale (POS) or merchandising applications, yet accurate store-level inventory is critical for effective omni-channel fulfilment. Because Manhattan’s Store Inventory & Fulfilment solution is part of a broader Manhattan omnichannel operations platform, it provides best-in-class capabilities for managing store inventory, executing in-store pickup and shipping orders from the store with no latency and no additional integration required. The key features include:
New In-Store Picking Capabilities: Using a single mobile-enabled device, store associates can now stage pickup orders by assigning unique location IDs, significantly reducing customer wait times. Additionally, the new pick-to-slot feature directs associates to sort items into different totes for each order in the batch, reducing time to pack and ship items.
Intelligent Linking of Inventory and Fulfilment Operations: The system is now capable of automatically generating a cycle count task for all items that were rejected during the order fulfilment process. Furthermore, the solution can now automate the re-routing and/or cancellation of unprocessed orders under qualified conditions.
Extended Mobility Options: Store associates can now use an iPad mini in addition to the iPod touch and enterprise-grade Android and Windows devices. To better streamline notifications of high-priority tasks, such as pickup orders, the system can be configured to generate push notifications that overcome the need for the associate to periodically navigate to the app to stay informed.
Manhattan Associates makes commerce-ready supply chains that bring all points of commerce together so you’re ready to sell and ready to execute. Across the store, through your network or from your fulfilment centre, we design, build and deliver market-leading solutions that support both top-line growth and bottom-line profitability. By converging front-end sales with back-end supply chain execution, our software, platform technology and unmatched experience help our customers get commerce ready—and ready to reap the rewards of the omnichannel marketplace.