Innovation in Action on the Main Stage at Manhattan Exchange EMEA
PARIS, 05 October, 2016
Today at Exchange EMEA 2016, Manhattan Associates’ NASDAQ:MANH) annual conference for retail and supply chain professionals in the Europe, Middle East and Africa (EMEA) region, attendees will experience innovation in action via a feature film where the stars include many of Manhattan’s latest platform-based releases. Manhattan’s President and CEO, Eddie Capel, will lead the audience through a scenario that demonstrates how omnichannel innovation across the enterprise, from warehouse to retail store, can deliver a fulfilling experience to customers and a profitable experience to shareholders. Capel’s keynote address will present the growth opportunity available to the enterprise that invests in innovation to connect customer information across the organisation and personalise the customer experience.
“Whether you’re in the B2C or B2B worlds, you have to get your staff, systems and selling channels synchronised so they can operate in unison across the enterprise,” says Henri Seroux, senior vice president EMEA at Manhattan Associates. “A unified approach will allow you to: gain a holistic understanding of your customers – who they are, what they've purchased, their preferences and their value to you; fully utilise inventory from the entire network; and flawlessly and efficiently deliver a fulfilling experience for every type of buyer.”
Innovation in Action on the Main Stage at Exchange EMEA:
In the Warehouse – Mobile Picking, Pack Station and DM Mobile
Today’s e-commerce distribution centres face numerous challenges as a result of omnichannel environments. Warehouses depend on a temporary workforce, especially during peak season, but the increased cost and challenges associated with these workers can burden the enterprise. Manhattan’s new picking and packing applications are designed around task learning and ease of use to ensure that temporary workers are more productive and less error prone. Warehouse managers are another core component of ensuring that a distribution centre runs smoothly and efficiently. Manhattan’s improved Distribution Management (DM) Mobile application allows warehouse managers to do more from a tablet, enabling them to make decisions directly from the warehouse floor, versus staying tethered to a desktop computer.
In the Call Centre – Order Management, Multi-Brand, Multi-Country, Multi-Currency Customer Service
Enterprises are expanding into the global marketplace, often with multiple brands. This multi-brand, multi-region strategy requires customer service representatives (CSRs) to have a single interface to access country-specific inventory, pricing, promotion and shipping criteria for all of the company’s brands. Manhattan’s enhanced Omnichannel Customer Service solution offers the flexibility to configure and sell brands across countries while easily handling the varied pricing, currency and payment methods, as well as geographic-specific requirements. With this solution, CSRs can service a request from a buyer in the U.K. looking for a product she saw in France but wanting to ship it to friend in the U.S. from a single application that features a user-friendly interface.
In the Store – Store Inventory & Fulfilment, Point of Sale, Clienteling
The store associate is the cornerstone of a retail enterprise, and to achieve exceptional customer service in today’s omnichannel landscape, retailers must empower them to be helpful and engaged with customers while still being supportive of all aspects of back-end operations. Manhattan Associates added new capabilities to better equip store associates to handle cross-channel returns and exchanges and to ensure a seamless transition from on-the-floor consultative selling to transactional selling to check out – all from within a single interface and on one mobile device. Other solutions from Manhattan allow associates to engage with a customer before he or she ever visits a store and deliver an exceptionally personalised shopping experience that has historically been reserved for luxury retailers.
Across the Supply Network – Transportation Management, Inventory Optimisation
As companies across the globe strive to deliver a fulfilling experience for customers, they need to execute on that objective effectively and profitably – and that includes not just moving goods efficiently but carrying just the right amount of inventory to meet a specified service level. That’s why a growing number of organisations are turning to Manhattan’s Transportation Management (TMS) and Inventory Optimisation Solutions. Manhattan’s TMS solutions simplify, optimise and reduce cost for every operational aspect of managing a complex transportation network. Whether operating their own private fleet or procuring outside carrier services, Manhattan’s TMS suite offers the scope of solutions businesses need to run a comprehensive, integrated system at the same time as driving operational improvements that enhance the bottom line. Meanwhile, Manhattan’s Inventory Optimisation solution is providing substantial gains for its customers in retail replenishment as well as wholesale by using cutting-edge data science to improve working capital.
“This is an exciting time in the industry. Our customers count on us to deliver on our vision of consistent customer engagement across every channel, and the innovative technology solutions we have introduced this year and highlighted today are prime examples of our industry leadership,” concludes Seroux.
Attendees of Exchange EMEA 2016 can experience the innovative technology solutions highlighted during the keynote address in Normandie 1, the main conference theatre for Exchange EMEA 2016 at Hotel du Collectionneur, Paris, France.
Manhattan’s Exchange conference series will move to another continent later this month when Exchange Australia takes place in Melbourne on 27th October. For the latest information on Manhattan’s Australia Exchange event, please click here.
Manhattan Associates makes commerce-ready supply chains that bring all points of commerce together so you’re ready to sell and ready to execute. Across the store, through your network or from your fulfilment centre, we design, build and deliver market-leading solutions that support both top-line growth and bottom-line profitability. By converging front-end sales with back-end supply chain execution, our software, platform technology and unmatched experience help our customers get commerce ready—and ready to reap the rewards of the omnichannel marketplace.