Skye Group Strives for Omni-channel Service Excellence with Manhattan Associates
SYDNEY and ATLANTA , 24 October, 2016
B2B and B2C organisations across the globe are under pressure to create consistent, seamless and personalised experiences for every type of business and consumer buyer, irrespective of their purchasing channel. That is why Skye Group, Australia’s leading wholesale and retail operator specialising in outdoor sportswear, menswear, children’s wear and swimwear, has selected Manhattan Associates, Inc.’s (NASDAQ: MANH) omni-channel fulfilment technology in a bid to unify its service offering across channels and to accelerate the flow of goods through its distribution network.
The technology deployment is part of a strategic initiative focused on delivering an integrated, omni-buying experience for Skye Group’s retail partners and giving consumers more control – additional choices and increased flexibility – over how they take delivery of their goods. Skye Group expects the investment will drive efficiency, productivity and visibility improvements for Skye Group and its retail partners, and get goods into the hands of consumers quicker and more conveniently. The system will also provide the required degree of scalability for Skye Group’s projected growth in the years ahead.
Geoff Conley, CEO at Skye Group, commented: “We have witnessed a commerce revolution over recent years which has put ourselves and our retail partners under enormous pressure to exceed the expectations of an increasingly demanding consumer. With the Manhattan solution, we're confident that consumers buying goods through Skye Group’s own retail channels and those of our partners, will benefit from a much quicker order fulfilment cycle as well as greater integration and consistency across channels. This will in turn drive customer loyalty, sales and profitability. We also expect the technology will accelerate future phases of service innovation, range expansion and business growth for Skye Group.”
Conley continued, “Our collaboration with Manhattan Associates is an indicator of Skye Group’s continued focus on enhancing the shopping experience for consumers and strengthening ties with retail partners and is testament to our commitment to strategically invest for long-term growth.”
Raghav Sibal, Manhattan Associates’ managing director for Australia and New Zealand, commented, “With Manhattan’s leading omni-channel fulfilment platform, Skye Group is positioned to fulfil every order profitably and expediently, no matter what the channel, and can expect to introduce new service capabilities over time thanks to our relentless focus on solution innovation and evolution.”
Skye Group is a leading Australian and New Zealand importer, wholesaler and retailer of Swimwear, Menswear, Children's Wear and Outdoor Sportswear. Its extensive global brand profile includes Carter's, OshKosh B'Gosh, Columbia Sportswear, Mountain Hardwear, Sorel, Montrail, Sunseeker Swimwear, Azura Swimwear, Jantzen, Poolproof, Ecolite, Tracerlite, and Finz. The company also produces exclusive high end fashion lines for major retailers found through Australia and New Zealand. Skye Group is a privately owned and managed company that has a customer retail base of over 2,000 stores in Australia and New Zealand. For more information, please visit www.skyegroup.com.au.
Manhattan Associates makes commerce-ready supply chains that bring all points of commerce together so you’re ready to sell and ready to execute. Across the store, through your network or from your fulfilment centre, we design, build and deliver market-leading solutions that support both top-line growth and bottom-line profitability. By converging front-end sales with back-end supply chain execution, our software, platform technology and unmatched experience help our customers get commerce ready—and ready to reap the rewards of the omni-channel marketplace.