The Science Behind Customer Experience

The very best retailers put customer experience at the heart of their strategy.

In doing so, they’re aligned with the way customers shop, and understand the seamless chemistry of real-time information, on-demand systems and genuine associate empowerment required to build a rewarding multichannel experience. Explore our resources to enhance retail customer service within your organisation. 

What Your Customers Really Want
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What Your Customers Really Want
To find out what consumers want, we asked a sample of UK shoppers about their retail habits and preferences.
Five Top Tips for Revolutionising Returns
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Five Top Tips for Revolutionising Returns
Lower the pain of returns by turning them into opportunities.
Excite Your Customers with Order Management
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How to Excite Your Customers Using a Scientific Approach to Order Management
As a data-driven retailer you struggle to use data to drive customer service and sales success, but you’re not alone.
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