Manhattan Associates Provides Perfect Prescription for Omni-channel Growth at Chemist Warehouse Retail Group
SYDNEY and ATLANTA, September 21, 2016
Manhattan Associates, Inc. (NASDAQ: MANH), today announced that Chemist Warehouse Retail Group, operator of the ‘Chemist Warehouse’ and ‘My Chemist’ branded pharmacies and one of Australia's largest retailers, has successfully deployed Manhattan’s Supply Chain Commerce Solutions to enable new supply chain processes and maximise service levels across its omni-channel pharmacy retail operations in Australia.
Chemist Warehouse Retail Group, which is a private family business, consists of Chemist Warehouse, My Chemist, My Beauty Spot, ePharmacy and the Discount Vitamin Warehouse. The Group operates more than 400 retail stores across Australia and boasts a strong online presence.
Chemist Warehouse Retail Group’s deployment of Manhattan’s solutions is a cornerstone of the company’s strategic initiative to enhance its omni and digital capabilities. Providing a comprehensive picture of product inventory across Chemist Warehouse Retail Group’s distribution network, the implementation has already transformed the company’s store inventory replenishment approach and streamlined its online order fulfilment process. This has resulted in greater product availability and improved overall service levels for customers.
Joanne Lipsey, General Manager Supply Chain, ePharmacy, and Market Reach at Chemist Warehouse Retail Group, said, “Prior to the Manhattan solution implementation, we had limited control over inventory however we can now track stock across the entire business and know exactly where a given unit of inventory is at any moment. This matters when we’re talking about 600,000 units shipped nationally every day to stores or directly to consumers. We now feel that our supply chain is at the point where we can be entirely self-sufficient in terms of getting all our stock to our stores if need be.”
Ms Lipsey continued: “We want to deliver customer experiences that create and sustain loyalty. With the Manhattan solution, we’ve accelerated the flow of goods through our distribution network and this is driving improved service levels and closer customer relationships. The Manhattan technology has already boosted our top line growth and margin enhancement and we’re confident it will help drive the next phase of business performance improvement.”
Raghav Sibal, Managing Director, Australia and New Zealand, at Manhattan Associates, said, “With consumers firmly in the driving seat, modern retailers are placing greater emphasis on customer service to give them a competitive edge. With the supply chain playing an increasingly important role in delivering a seamless shopping experience, it’s great to see one of the country’s largest retailers investing in future-proofing its omni-channel fulfilment operations. We look forward to continuing our partnership with Chemist Warehouse Retail Group as the company moves into the next period of its development.”
Chemist Warehouse Retail Group’s operations span multiple brands including Chemist Warehouse, My Chemist, ePharmacy, My Beauty Spot, and Discount Vitamin Warehouse. The Chemist Warehouse is Australia’s 6th largest retailer by turnover, with sales of more than $4 billion, more than 10,000 staff and in excess of 400 stores which represent 6 per cent of all retail pharmacies in Australia. Complemented by a strong online operation, it makes up 20 per cent of total retail pharmacy sales in the country. My Chemist meanwhile is a successful group of more than 40 independent pharmacies operating across Victoria, New South Wales, Tasmania and Western Australia.
Manhattan Associates makes commerce-ready supply chains that bring all points of commerce together so you’re ready to sell and ready to execute. Across the store, through your network or from your fulfilment centre, we design, build and deliver market-leading solutions that support both top-line growth and bottom-line profitability. By converging front-end sales with back-end supply chain execution, our software, platform technology and unmatched experience help our customers get commerce ready—and ready to reap the rewards of the omni-channel marketplace.