Omnichannel Leads the Way for Santa’s Sleigh

By Manhattan Staff,
Omnichannel Leads the Way for Santa’s Sleigh Image

The holiday shopping season is peaking: shoppers are spending and leveraging omnichannel to fit their own specialized needs. Retailers know omnichannel is essential to their success during the holidays, but do they really understand consumer shopping behavior in real-time?

That’s why Manhattan Associates and IDG Research Services conducted a survey of 2,000 consumers this holiday season to give retailers deeper insight into consumer preferences, omnichannel imperatives and the role of the brick-and-mortar store.

How are people shopping this holiday season—online or in-store? How are millennial shoppers unique? What are consumers’ delivery expectations from retailers?

Find out in our infographic below.

Holiday Shopping Behavior Results

Deliver On Your Promise to Customers