Gartner research: Create change awareness to increase TMS implementation success rates
As with any new technology, implementation does not equal adoption. It’s possible that many users believe the status quo to be adequate. Without a clear explanation of why change is happening and what the benefits will be, team members may be resistant to learning a new system. Success depends on setting specific goals, communicating those goals, collecting actionable data, and then training people how to use the system to generate positive business outcomes.
Gartner has published a research report that we believe is designed for supply chain leaders implementing TMS technology to help them create change awareness and improve success rates by explaining the following topics:
- Create Awareness and Communicate Reasoning for TMS: The Why
- Define the Future State of the Organization With a TMS, and Be Clear on What Will Change: The What
- Create a Plan to Become a TMS-Led Organization That Your Workforce Can Use: The How
Change Management is one of the key contributors to ensure a successful implementation of any new technology – and a Transportation Management System is no exception.
Gartner, increase the success rate of TMS implementations by creating change awareness upfront, Oscar Sanchez Duran, 5 March 2019.
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