Transportation Disruption Podcast Episode 3: Tech Solutions for the Supply Chain: What, Why and How

“Implementation does not equal adoption. Change management should be focused on preparing users for the new system and reducing resistance.” Ron Lazo, Manhattan Associates

If only investing in technology was a guarantee that you would make the best use of it. For example, have you ever bought an exercise bike to use at home? “It will be so much more convenient than the gym,” we think. “I’ll use it every day.” But there it sits… and collects dust… and someone hangs a coat on it… and eventually it goes to a yard sale.

The same is true with transportation management solutions. Investing in the technology is a vital part of the process, but it’s just the first part. Your organization needs a change management plan to implement the technology, redefine your processes around it, and make sure your end users are actually using it.

The potential ROI for TMS and other supply chain tech is enormous: Lowered costs, greater efficiency, even improving the customer experience and bringing in new business. But there are roadblocks to avoid and best practices to follow, in order to reap these benefits.

In This Episode

HOST: Chris Shaw, Manhattan Associates

PANEL: Gregg Lanyard, Manhattan Associates | Herman Guzman, Deloitte | Ron Lazo, Vice President, Manhattan Associates

This episode, our panel digs into the practical, ground-level how, why, and what of TMS implementation. The discussion features three guests with years of experience in supply chain management and logistics: Ron Lazo, VP of Manhattan Associates and responsible for TMS implementations for 20 years, Gregg Lanyard, Director of Product Management and Strategy, Transportation & Logistics at Manhattan Associates, and Herman Guzman, Senior Manager at Deloitte.

Listen to Learn

  • The biggest do’s and don’ts of TMS implementation
  • The major implementation obstacles and how to avoid them
  • The benefits of implementing and optimizing a TMS
  • Customer success stories with practical takeaways


6:25 – “A TMS project requires upfront visioning for future state business requirements and processes. So without this well-defined vision and project strategy, you can't really start planning for success.”

10:38: – “At the highest level, a TMS can help create a better, smarter, and more integrated supply chain.”

16:19 – “End users are really the nucleus of any software implementation and they're one of the biggest influences really as to whether or not the implementation will be successful”

22:10 – “What’s the potential if we get it right, here? What success stories are you hearing from your customers?”

To learn more and discover the five key areas where a TMS can help drive efficiencies and ensure supply chain ROI, check out our TMS ROI Whitepaper.

Deliver On Your Promise to Customers