Recent Report Recognizes Manhattan Associates as a Leader in Omnichannel Order Management
ATLANTA, July 27, 2016
Manhattan Associates, Inc. (NASDAQ: MANH) today announced it has been ranked as a leader in Forrester Research, Inc.’s “The Forrester Wave™: Omnichannel Order Management, Q3, 2016.” According to Forrester, “Manhattan Associates has integrated core management capabilities into a seamless interface that clearly addresses the needs of individual business constituents, including OMS administrators, contact center representatives and store associates who fulfill orders from stores.”
Manhattan received the top score in the Current Offering category of the nine omnichannel order management vendors evaluated across 40 different criteria. Forrester commented that “the solution has proven scalable to meet the needs of top-tier retail clients” and identified Manhattan’s “endless-aisle and store-fulfillment capabilities” as “key differentiators” for the company. Forrester also noted that “order capture, order pick and task management, ship-from-store and ship-to-store/location support stand out.”
Manhattan Associates’ suite of omnichannel solutions empowers retailers to create highly flexible and adaptable solutions that deliver a seamless shopping experience across channels. More specifically, Manhattan’s Enterprise Order Management and Store Inventory & Fulfillment applications provide a 360-degree view of customers, inventory and execution across all channels, which enables retailers to manage the complete order lifecycle with advanced omnichannel customer service, save-the-sale, order fulfillment optimization and in-store shipping and pickup capabilities.
“We’re honored to be named a leader in Forrester’s Omnichannel Order Management Wave,” said Brian Kinsella, vice president, product management, Manhattan Associates. “We believe this recognition represents the successful and collaborative relationship we have with our customers, which include some of retail’s most advanced omnichannel businesses. We continue to be inspired and challenged by the pace of change within omnichannel service and fulfillment, and we believe the Forrester analysis reflects our ability to lead that change and deliver best-in-class capabilities for our customers.”
Manhattan Associates makes commerce-ready supply chains that bring all points of commerce together so you’re ready to sell and ready to execute. Across the store, through your network or from your fulfillment center, we design, build and deliver market-leading solutions that support both top-line growth and bottom-line profitability. By converging front-end sales with back-end supply chain execution, our software, platform technology and unmatched experience help our customers get commerce ready—and ready to reap the rewards of the omnichannel marketplace.