Manhattan Associates Expands Retail and Customer Engagement Solutions With HP
ATLANTA, June 26, 2017
Manhattan Associates, Inc. (NASDAQ: MANH) today announced the launch of a strategic relationship with HP Inc. that is aimed at delivering more flexible customer engagement options to brick-and-mortar retailers. These leading retail software and hardware providers are collaborating to greatly simplify point of sale (POS) and mobile POS (mPOS) selection, integration and operation.
Many retailers are augmenting their traditional fixed registers with more affordable and flexible mPOS solutions. According to a 2017 survey by Capterra, 68 percent of stores use mPOS solutions in addition to their fixed POS systems. However, implementing a mixed environment of fixed and mobile POS solutions typically requires integrating and supporting disparate applications. Varying form factor sizes and operating systems further complicate the challenge.
Last month, Manhattan unveiled its next-generation Manhattan Active Store Solution, with new functionality that goes beyond traditional POS. The cloud-native and mobile-native Manhattan Active Store Solution provides a single application with Responsive UI design across Windows, Android and iOS operating systems and across any mix of fixed touch screen and mobile devices. It is the first solution to fuse customer engagement capabilities, like Clienteling, Selling and Service, with fulfillment capabilities, such as In-store Pickup and Ship from Store. The versionless and fully extensible store solution blends all aspects of sales, service, fulfillment and inventory into a unified experience for store associates.
HP delivers innovative fixed and mobile point of sale hardware and components that leverage the Microsoft® Windows 10 platform to support discrete engagement configurations with a single, modularized hardware stack. Manhattan’s POS software runs seamlessly on Windows 10 and is pre-certified on HP’s industry-leading POS hardware, including the HP RP9 for cash wrap and the HP Elite x3 for mobile selling, fulfillment and inventory management.
“The new Manhattan Active Store Solution gives retailers the flexibility they need to adapt to changing customer needs and to select hardware based on business, not technical, factors. This expanded partnership with HP’s best-in-class hardware represents our strategic commitment to helping our customers become more sophisticated in omnichannel execution and customer engagement,” said Brian Kinsella, vice president of Product Management at Manhattan Associates.
“Brick-and-mortar retailing is facing increased pressure to change, and HP and Manhattan are working together to provide technology tools that optimize the customer experience. We look forward to driving the next generation of innovation in stores with Manhattan Associates’ retail solutions,” said Aaron Weiss, vice president and general manager, Retail Solutions, HP Inc.
Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.
Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfillment center, you are ready to reap the rewards of the omnichannel marketplace.