Press Release

Manhattan Associates Given Multiple Top Honors in the 2017 RIS Software LeaderBoard

Software Leader Achieves Top Tier Score in 17 Separate Categories

ATLANTA, December 28, 2017

Manhattan Associates (NASDAQ: MANH) today announced it was ranked first in four categories and achieved Top Vendor Ranking in 13 other categories within the 2017 RIS Software LeaderBoard. Considered one of the most highly regarded and widely read studies in the retail industry, the RIS Software LeaderBoard ranks software vendors based on customer evaluations. This year’s results underscore Manhattan’s dedication to its customers, the quality of its solutions and the strength of its innovative technologies.

Through their responses to the RIS Software survey, Manhattan’s customers recognized the company for the quality of its products, ranking it first in Software Reliability for Tier One Retailers. In a survey that primarily measures customer sentiment, Manhattan’s Services organization also received high praise for its excellent performance, ranking the company the first Large Vendor in Customer Satisfaction, first in Recommendation for Tier One Retailers, and First Large Vendor in Quality of Service for Tier One Retailers.

Manhattan Associates also achieved top-tier rankings in the following categories:

  • RIS Software LeaderBoard Top 20
  • Top Large Vendors
  • Top Vendors for Tier One Retailers
  • Top Vendors in Customer Satisfaction for Tier One Retailers
  • Leaders in Overall Performance
  • Leaders in Recommendation
  • Leaders in Overall Performance by Tier One Retailers
  • Top Vendors in Return on Investment for Tier One Retailers
  • Top Vendors in Total Cost of Operations for Tier One Retailers
  • Top Vendors in Technology Innovation for Tier One Retailers
  • Top Vendors in Ease of Installation & Integration for Tier One Retailers
  • Top Vendors in Ease of Administration & Maintenance for Tier One Retailers
  • Top Vendors in Quality of Support for Tier One Retailers

The RIS Software LeaderBoard rankings were determined by evaluations submitted by leading retailers during September and October 2017. Scores were based on Customer Satisfaction, which consists of Return on Investment (ROI), Total Cost of Ownership (TCO) and Quality of Support and Innovation; Retail Concentration, which focuses on a vendor’s suite of solutions; and Revenue Factor, which factors in vendor retail revenue.

“It is incredibly rewarding to be given a top ranking within each of these categories, particularly given it’s a direct result of customer feedback,” said Eddie Capel, president and chief executive officer of Manhattan Associates. “The results speak to Manhattan’s commitment to our customers and our focus on delivering innovative products that help our customers optimize their businesses.”

"Manhattan Associates' high rankings in the 2017 RIS Software LeaderBoard are the result of strong end-user satisfaction with its solutions and its ability to deliver high-quality service and support," said Joe Skorupa, editorial director of RIS News. "Tier One retailers singled out Manhattan Associates for meeting or exceeding expectations in over a dozen categories, a noteworthy achievement."

To view the full results from the 2017 RIS Software LeaderBoard, click here

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About Manhattan Associates

Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers. 

Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfillment center, you are ready to reap the rewards of the omnichannel marketplace.

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