Video The Power of Customer Engagement Create meaningful experiences to build brand loyalty. Karthik Marudur, customer engagement expert, shares his thoughts on why customer engagement matters. It’s all about relationships. Research Report Delivering Customer Service Wherever and Whenever it is Needed Customer service is everyone's job in retail, so employees need to be equipped with information at their fingertips to provide a great customer experience. Article Empowering Store Associates to Deliver Next-Level Service and Drive Customer Loyalty Leading retailers are taking omnichannel service to a whole new level, capitalizing on customer engagement opportunities through clienteling. Product Information Delivering Omnichannel Customer Experience Are you delivering seamless customer experiences across all channels?