Omni-Channel Customer Service Seals the Deal
Store, social and ecommerce channels each have their strengths when it comes to customer engagement. And there’s a common thread that runs through each – the need for outstanding customer service. Aligning customer service with the experience you want customers to have with your brand pays off. There’s a clear correlation between satisfaction with customer service and customer loyalty.
Read this whitepaper to learn how order management has become the backbone of omni-channel customer service, offering all the functional services that can play into any channel—from inventory and customer visibility to payment, settlement, fulfillment, sales posting, refunds, and exchanges.