Three Ways the Contact Center Can Help Retailers Compete
Scaling Up Service
Consumers’ voracious omni-channel-experience appetites are driving the need for retail contact center innovation.
As a result, the contact center is starting to experience an evolution. It’s changing from a simple service point to a specialized resource for handling highly complex and exception-based cross-channel inquiries and tasks.
This ebook is designed to help retail leaders navigate through the changes taking shape. It describes how to:
- Align CSR tools with today’s customer needs
- Implement metrics that measure how well you serve the customer, not just how fast
- Expand the reach of the contact center in such a way that it amplifies your other customer service investments
Contact centers get better when the right people, processes and technologies are brought together. The result? More meaningful customer engagement and shopper loyalty.