Backed by a dedicated, expert team of Manhattan Associates’ Supply Chain People® and a worldwide network of partners, Manhattan MORE is a comprehensive customer lifecycle management methodology that delivers on our commitment to help customers become supply chain leaders and achieve superior supply chain performance that delivers sustained competitive advantage.
We believe supply chain leadership—for ourselves and our customers—is best achieved through collaborative, long-term relationships and a platform-based approach to supply chain management. We call this holistic philosophy Platform-Thinking, and it is the foundation of practices, protocols and proven methodologies that make up Manhattan MORE.
The Customer Excellence Lifecycle
Manhattan MORE offers a comprehensive three-phased approach to customer lifecycle management:
Engagement: In this phase, Manhattan experts assess your current environment and business goals and challenges. Our team will show you potential returns on supply chain investments and help you build a sound strategy. We create a project roadmap that shows you where to start, how to practically assess your resource commitments, and how to achieve results quickly. We also review your operational requirements to formulate a supply chain deployment strategy that aligns with your objectives and return on investment goals.
Deployment: Deployment is facilitated by the Manhattan RPM™ team and assimilates all Manhattan MORE components to guide customers through each step. The Deployment phase is a systematic, enterprise-wide approach for assimilating all components of Manhattan MORE. Our expert team guides you through four stages – design, build, prepare and deploy – to put you on the same path of success we’ve already set for more than 1,200 customers worldwide.
Adoption: The Adoption phase leverages our training, change management, customer support and account management services to ensure you achieve enterprise-wide assimilation of the solutions you’ve deployed. It delivers ongoing training, account management and support services as your business evolves. These market-leading services ensure that people, processes and protocols stay aligned for long-term growth and sustained performance.