Clienteling

Manhattan Clienteling allows store teams to help their customers at key points along the shopping journey—before, during, and after store visits—for personalized attention and service. Clienteling is part of the same platform as Point of Sale, seamlessly providing digital selling aides to store associates and helping drive both sales and the execution of exceptional in-store experiences.

Features + Functions
Utilize a single, responsive user interface for omnichannel selling
Configure store outreach and in-store interaction with customer profiles, history, and preferences
Operate as a discrete “black book” for high-touch customer engagements
Coordinate product style, coordinates, and separates with customers preferences
See a 360° customer view across channels, including order history and customer wish lists
Provide recommendations, scratch pad, and customer notes
Deliver POS anywhere with full checkout functions
Personalize customer-specific shopping and guided selling
Integrate legacy or third-party recommendations engines
Integrate interactive look books and assisted-selling content
Create and manage customer appointments
Support outbound store-to-customer marketing