Manhattan Associates

Labor Management System Software

  • Hard to predict staffing needs based on volatile demand and increasing consumer expectations?
  • Supervisors struggling to spend more time on the floor and less tethered to their PC?
  • Problems with assessing accurate performance levels?

Our Labor Management system has a proven track record for reducing labor costs while decreasing employee turnover by rewarding efficiency, quality and safety. Our customers optimize productivity by using our labor management software to objectively measure employee performance against pre-defined standards.

The increasing complexity of multi-channel and omni channel operations makes planning, forecasting and schedule optimization imperative in this highly volatile environment. With the forecasting and scheduling capabilities of our Labor Management system, it’s easy to analyze historical data for an accurate estimate of warehouse throughput and then schedule the right balance of overtime, regular and temporary labor required for shifting demand. Labor Management customers routinely achieve improved efficiencies, reduce overtime hours and increase customer service levels – even through seasonal fluctuations.

We collaborate with our customers to build a database of standards for all tasks so every associate’s actual performance can be monitored and compared in real-time. Supervisors can access Labor Management dashboards via mobile devices to reward or coach outlying performers on the spot, driving productivity and morale. Best practice uses for performance data include:

  • Productivity reports by supervisors, employees, warehouse or teams—detailed labor metric analysis, scorecard functionality and performance alerting capabilities
  • Performance reviews and incentive calculation—determine fair performance targets and align hourly pay rates and incentives with performance results based on activity-based compensation criteria Workload analysis and balancing across functional areas and zones (through integration with Warehouse Management)
  • Simulating the impact of changes to slotting strategies or approaches (through integration with Slotting Optimization)
  • Automating workforce planning and scheduling
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