Manhattan Associates

Distributed Order Management: Multi Channel Retail Software

Manhattan Associates’ Distributed Order Management software gives multi-channel retailers and consumer goods manufacturers with retail/direct operations the tools to manage, monitor and optimize cross-channel order management—from the time of order entry through funding sourcing, allocation, shipping and settlement. Regardless of whether an order originates online, in-store, through the call center or catalog, multi channel retail software leverages Manhattan’s Supply Chain Process Platform to provide a global, real-time view of inventory, order status and location.

Solutions like Manhattan’s DOM [Distributed Order Management] are the future for cross-channel order management…
John Morrow, CIO, David’s Bridal

Based on a true order management infrastructure and advanced multi channel algorithms, Distributed Order Management allows you to cross channel your operation by serving all channels within your retail management system with real-time views of orders and inventory. Since all channels see the same up-to-date inventory information, you can:

  • Leverage network-wide views of inventory to sell more at each point of customer engagement.
  • Post capture, determine the optimal fulfillment location
  • Optimize the fulfillment point selection process by simultaneously factoring inventory, transportation cost, labor, and service level
  • Provide a purpose built “ship from store” sourcing algorithm to choose the ideal store to ship from
  • Support order modifications/cancellations throughout the order management
  • Allow customers to buy online, pick up in store
  • Support the web storefront with call center capabilities
  • Provide access at any point in the supply chain for:
    • Item search, line pricing and promotions management
    • Native shipping and handling calculation engine
    • Support for credit and gift card processing
    • Full order financials support, including authorization, fraud management, invoicing and settlement
    • Balance demand against existing, in-transit and expected inventory
    • Anticipate inventory shortages and delivery problems
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Distributed Order Management Presentation
Distributed Order Management Presentation
CSCMP Annual Global Conference 2014
September 21, 2014 - September 24, 2014

Break free from the typical conference monotony and attend the most unique and gratifying supply chain conference in the world. Those who attend...

Manhattan Exchange 2014 Netherlands, Belgium and Germany
October 8, 2014

Exchange is our annual customer conference, where our customers come together to network with each other, our partners and Manhattan executives,...