Manhattan Associates

Enterprise Order Management

Enterprise Order Management serves as a central repository for orders from across all sales channels, providing a full view of customer interactions throughout the enterprise. With intelligent order orchestration and network inventory availability capabilities, Enterprise Order Management acts as the operating system for omni-channel retail, driving increased sales and improved margins through flexible execution management.

With Enterprise Order Management, you can:

  • Enable call center and store associates to search for items in other stores and place an order for in-store pickup
  • Offer great customer service by providing associates with tools to easily perform returns, exchanges, appeasements, price matches, etc.
  • Ensure an order is fully funded throughout its lifecycle, including fraud checks when necessary
  • Source customer orders from across your supply chain by factoring inventory, transportation cost, labor capacity, fulfillment cost and cost of goods sold
  • Monitor available-to-promise requirements, ensuring delivery commitments remain realistic
  • Manage exceptions and generate alerts to give you the time and information to place new orders, reroute, substitute and communicate with customers
  • Authorize and accept a return anywhere in your enterprise, regardless of where the order was originally placed and fulfilled
  • Leverage adapters for integration with ecommerce storefronts, such as Demandware®
  • Manage multiple order workflows by graphically modeling the appropriate workflow
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SITL Europe 2015
March 31, 2015 - April 2, 2015

Manhattan Associates will attend SITL Europe 2015 from March 31st to April 2nd. We will present our Supply Chain Commerce solutions suite. Please...

Gartner Supply Chain Executive Conference 2015
September 23, 2015 - September 24, 2015

Join us at the annual gathering for senior supply chain executives across every role and industry.