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Retail

Manhattan Minute: Zero Disappointment Retail

Industry leaders such as The Men's Wearhouse, David's Bridal and Restoration Hardware are using Manhattan's innovative solutions to conquer cross-channel challenges and deliver Zero Disappointment Retail.

See for yourself how profitable Zero Disappointment Retail can be for your business.

With Retail Systems Research, we've created The Cross-Channel Opportunity Analysis Modeler to help organizations see for themselves the benefits of creating a Zero Disappointment Retail environment. For example, a retailer with $1.5 billion in revenue across 900 stores can expect to receive the following cross-channel benefits with Zero Disappointment Retail:

  • 5 percent improvement in sales
  • 7 percent improvement in gross margin dollars
  • 32 percent improvement in operating income

But don't take our word for it. Click here to input your own parameters to see your upside for yourself.

Saving the Sale, One Customer at a Time
With Zero Disappointment Retail™

Let Customers Shop and Engage Across All Your Channels

Supply Chain Solutions for Retail

Today's finicky consumers may research product features online, contact your call center for the best price and pick up the item in their local store. Each time they switch "channels," you risk losing a sale. In fact, research shows that 50 percent of channel switchers also switch brands.

Your customers are looking for a single, consistent brand experience across channels. Whatever they desire, you have to provide it, including a wide array of selection, convenience and return options.

Retail Systems Research, Inc. reports that these multi-channel customers are significantly more profitable than single-channel shoppers. By presenting one unified brand front across all channels, you can avoid frustrating and disappointing customers who expect to find, buy and return merchandise easily and hassle-free, regardless of how they choose to shop.

Never Have to Say You're Sorry

At Manhattan Associates, we recognize that this simple concept is a complicated one to deliver. That's why we have developed an affordable, quick path to what we call "Zero Disappointment Retail." Our Zero Disappointment Retail approach to retail supply-chain management preserves your current systems and investments by providing technology that seamlessly aggregates inventory, order, pricing, promotion, merchandising and execution information across all channels.

As a set of software solutions within Manhattan SCOPE®: Supply Chain Optimization-Planning through Execution, Zero Disappointment Retail offers:

  • Blended Channel Optimization — Provides upfront, cross-channel planning, forecasting and order management so retailers can proactively anticipate and respond to demand to ensure the right amount of inventory goes where it's needed.
  • Exponential Execution — Manages the fulfillment process more efficiently from supplier to customer—and back again—by integrating supply chain execution activities across channels so merchandise gets to the right person at the right time.

With a truly blended-channel environment, sales and support professionals have all the information they need to give customers what they want, and consumers have the selection, convenience and retail options they expect.

No glitches. Zero disappointments.

 

Contact Information: To learn more about Manhattan Associates' supply chain solutions, simply complete the information request form, and we will contact you. For North & South America, call +1 877.596.9208. For global inquiries, call +44 (0)1344 318000.