Saving the Sale, One Customer at a Time
With Zero Disappointment Retail™

Let Customers Shop and Engage Across All Your Channels

Today's finicky consumers may research product features online, contact your call center for the best price and pick up the item in their local store. Each time they switch "channels," you risk losing a sale. In fact, research shows that 50 percent of channel switchers also switch brands.

Your customers are looking for a single, consistent brand experience across channels. Whatever they desire, you have to provide it, including a wide array of selection, convenience and return options.

Retail Systems Research, Inc. reports that these multi-channel customers are significantly more profitable than single-channel shoppers. By presenting one unified brand front across all channels, you can avoid frustrating and disappointing customers who expect to find, buy and return merchandise easily and hassle-free, regardless of how they choose to shop.

Never Have to Say You're Sorry

At Manhattan Associates, we recognize that this simple concept is a complicated one to deliver. That's why we have developed an affordable, quick path to what we call "Zero Disappointment Retail." Our Zero Disappointment Retail approach to retail supply-chain management preserves your current systems and investments by providing technology that seamlessly aggregates inventory, order, pricing, promotion, merchandising and execution information across all channels.

As a set of software solutions within Manhattan SCOPE^®: Supply Chain Optimization-Planning through Execution, Zero Disappointment Retail offers:

• Blended Channel Optimization — Provides upfront, cross-channel planning, forecasting and order management so retailers can proactively anticipate and respond to demand to ensure the right amount of inventory goes where it's needed.
• Exponential Execution — Manages the fulfillment process more efficiently from supplier to customer—and back again—by integrating supply chain execution activities across channels so merchandise gets to the right person at the right time.

With a truly blended-channel environment, sales and support professionals have all the information they need to give customers what they want, and consumers have the selection, convenience and retail options they expect.

No glitches. Zero disappointments.