Press Release

Manhattan Associates Unveils Native IoT Support to Solve the Retail Industry’s Biggest Omnichannel Store Fulfilment Dilemma

New solution supports native RFID to increase store inventory accuracy and improve order picking speed

ATLANTA, May 21, 2019

Manhattan Associates Inc. (NASDAQ: MANH) today announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment. The supply chain and omnichannel solutions leader is enhancing the store inventory tracking and order picking capabilities of Manhattan’s Store Inventory and Fulfilment (SIF) solution with native RFID support, to significantly improve store inventory accuracy and store order fulfilment speed.

Retailers are increasingly turning to their brick-and-mortar stores to fulfil online orders. However, due to the dynamic nature of store inventory, it can be difficult to maintain accurate inventory levels. According to Auburn University’s RFID Lab, the average level of inventory accuracy in the warehouse is close to 99 per cent. By contrast, accuracy in the retail store averages below 65 per cent, which often leads to inaccurate promising and missed order fulfilment commitments, resulting in frustrated customers and lost sales.

Manhattan’s new solution leverages the latest in RFID technology to help stores improve inventory accuracy, enhance operations and fulfil orders with a level of efficiency previously not achievable. The technology integrates with hardware systems that track RFID-tagged items to bring store inventory accuracy up to warehouse levels. Manhattan’s offering can work with any RFID solution provider. The company’s first RFID partnership is with Zebra Technologies’ Smart Lens solution.

The precise inventory location information provided by RFID can reduce the time store associates spend locating and picking items by more than 60 per cent. Using the location data from the RFID tags, Manhattan’s mobile Store Inventory and Fulfilment application presents store associates with dynamic visual maps of the location of every item in the store, as well as the most efficient route for picking order items.

“Manhattan Associates is committed to enabling our customers to adapt to market demands and provide strategic advantages,” said Amy Tennent, director of Product Management for Manhattan Associates. “This new application of RFID technology gives retailers the tools they need to fulfil orders from their stores confidently and efficiently.”

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About Manhattan Associates

Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.

Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfilment centre, you are ready to reap the rewards of the omnichannel marketplace. For more information, please visit

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