Everything Your Store Needs, All in One Spot
Run your store operations seamlessly on a single app with
Manhattan Active® Omni.
We Have The Technology To Streamline Your Store Experience
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Meet today’s omnichannel customer needs
Empower associates with actionable intelligence to convert shoppers into buyers, detect customer needs in any channel, and provide smooth, memorable shopping experiences.
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Utilize real-time inventory and order status data
Increase conversions and enhance the customer experience with enterprise-wide visibility and 360-degree profiles of customer history.
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Enable associates to sell faster and easier
Simplify associate experiences to increase time spent with customers and reduce time spent on non-revenue generating activities.
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Meet rising store fulfillment quotas
Unify store operations with all fulfillment data in one place, creating immersive customer experiences while increasing inventory throughput.
Optimize Your Retail Operations. Connect All Customer Experiences.
Manhattan Active® Omni enables your store operations to run smoothly and empowers your associates to create better, more connected customer experiences. It is built to work with offline resiliency and stores all offline activity, allowing your business to continue locally until connectivity is restored. And the best part? It’s all versionless and cloud-native technology, meaning you’ll never have to upgrade again.
Store Inventory Management
- Get warehouse-level inventory accuracy in your store with full in-store RFID support that quickly identifies and tracks items in the same app associates use for all other tasks, providing the ultimate inventory accessibility, visibility, and accuracy.
- Manage perpetual inventory with real-time adjustments, cycle counts, and inventory updates that are available immediately in selling channel promising and sourcing.
- Secure seamless inventory receiving and transfers that sort by item, package, case, or load with support for audits, blind receipts, and wrong-store receiving.
Store Order Fulfillment
- Intelligent picking strategies based on your store operations provide the optimal path for your associates when staging and fulfilling curbside and in-store pickups, ship-from-store, and same-day delivery fulfillment.
- Track store performance metrics, fulfillment health, and performance dashboards highlighting at-risk orders, rejection rates, and revenue from additional purchases at pickup.
- Leverage real-time in-store fulfillment progress, backlog status, and picking and packing performance.
Point of Sale
- Complete product catalog with images, in-store and in-network locations available in real time. Unified omnicart technology allows orders to be initiated in any channel and can be completed, returned, or exchanged in any other channel.
- Endless aisle capabilities with real-time actionable access to global inventory across every store, distribution center, distributor, manufacturer, and even inbound transit.
- Flexible payment options on mobile checkout enable support for contactless payments and shared payment terminals, multi-currency cash payment support, and multiple payment types within a single transaction.
Store Engagement
- Customer insights into the entire history of every customer’s engagement; individualized trends, preferences, and tendencies from real-time operational data.
- Clientele and connect like never before with real-time access to wishlists and order history. Communicate with customers directly in-app via text, e-mail, social, or chat.
- Digital Self-Service with post-purchase capabilities that work with all omnichannel fulfillment methods, including contactless curbside pickup, return management, order tracking, and order changes.
Lamps Plus Lights the Way With Manhattan Active POS
“We’re really impressed with the stability and the things it’s done for us. It’s given us the reliability factor that our associates were looking for. It’s modern. It works. It automatically upgrades.”
Bill Gratke, SVP Supply Chain, Planning and Reporting
at Lamps Plus
Here’s What Experts Are Saying
Analyst Viewpoint: Retail Transformation
Retailers must provide a consistent shopping experience to keep pace with new and emerging consumer expectations. This asset explains why retailers must migrate to a unified commerce platform.
Recalibrating for New Normal
Retailers are re-evaluating the consumer landscape and recalibrating the capabilities they need to succeed. Here are some key trends on what’s important today and in the future.
PVH Pivots to Ship From Store
PVH pivoted quickly to configure business rules in Manhattan Distributed Order Management to provide online consumers with access to more inventory and fulfillment options.
POS Product Brief
Break down the barriers that divide commerce with one configurable and resilient cloud-native app for Windows, Android, and iOS devices.
OMS: The Forrester Wave™
It takes more than just any OMS to successfully sell, fulfill, and engage. It takes a leader. Manhattan is proud to have been named the only leader in The Forrester Wave™: Order Management Systems, Q2 2023.
Digital Business KPIs to Assess and Improve Unified Retail
New technologies in the digital retail space are changing the way retailers measure performance and business outcomes in unified commerce execution. Read the report to understand how to use retail KPIs to assess and improve omnichannel performance.