Point of Sale Software
Modernize the retail store for omnichannel sales, service, and personalized customer engagement with Manhattan Active® Point of Sale—a cloud native and mobile retail POS application that enables store teams to delight shoppers and improve store performance.
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POS is the Heartbeat of Your Store
Seamless Omnichannel
Provide the seamless omnichannel experience customers want—sell against inventory from any location, place orders for pickup or delivery, and process returns from purchases made anywhere.
Frictionless Experience
Make it easy for customers to shop in stores with single checkout for mixed carts, checkout and payments anywhere in the store, and fast returns with 'no receipt' handling.
Personalized Engagement
Personalize customer interactions using appointments, assisted selling with tailored recommendations, lookbooks, and more to assist customers in their purchase decisions.
Unified Experience
Unify store sales, service, and back-office functions with an intuitive and responsive experience, cutting store associate training times and simplifying how they work.
Flexible Work Environment
Support store associates in how they want to work—mobile phone, tablet, or fixed terminal —with a consistent user experience.
Tools to Succeed
Get fast access to rich tools and information store associates need to expertly support customer interactions, improving their performance and job satisfaction.
Any Location, Any Format
Employ the same engaging and empowering POS capabilities in any store location and format with a cloud-based POS that does away with complicated on-premise software.
Always Available
Never suffer again from downtime with a POS that automatically updates and is equipped with resiliency to continue working even if the network is down.
Extended Store Solutions
Use Manhattan Active Point of Sale with Manhattan Active® Store Inventory & Fulfillment for a unified experience across front- and back-office store functions.
Empower Store Teams to Deliver Exceptional Experiences
Deploy a modern POS experience, enabling store teams to expertly engage, sell to, and support customers anywhere in the store and in any store format.
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One App for Everything Point of Sale
Equip store teams with an intuitive user experience that unifies and simplifies store sales and service.
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Support Customers Anywhere With Mobile POS
Give store teams the mobile freedom to support customers anywhere in the store across all POS functions, including checkout.
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Get Store Flexibility and Consistency With Cloud POS
Rely on a resilient cloud application for consistent POS capabilities in any store location and format.
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Elevate Store Performance Through Insights
Provide the entire store team with insights to closely monitor, manage, and improve store performance.
Optimize Stores for Omnichannel
Satisfy any customer need by turning your stores into omnichannel sales and service hubs equipped with omnichannel inventory, mixed cart checkout, and more.
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Drive Sales With Endless Aisle Selling
Sell in stores from global enterprise inventory, saving sales in out-of-stock situations and growing sales by offering a wider assortment.
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Enhance Checkout with Omnichannel Cart and Promotions
Improve convenience by providing a unified checkout experience for mixed fulfillment purchases, enhanced by omnichannel promotions.
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Offer Flexible Payment Options
Satisfy modern shoppers by offering flexible in-person payment options, including digital wallets and pay by link in stores.
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Provide Omnichannel Returns and Exchanges in Stores
Offer frictionless in-store returns and exchanges for purchases made in any sales channel.
Deliver Differentiating Personalized Service in Stores
Enable store associates to enrich and personalize customer interactions, creating differentiating store experiences with Assisted Selling and Clienteling.
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Differentiate Using Rich Customer History
Utilize rich customer history and preferences to provide higher levels of personalized service in stores.
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Enrich the Customer Journey with Assisted Selling
Empower store associates to expertly assist customers with product advice anywhere in the store, increasing sales conversions.
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Personalize Customer Engagement with Clienteling
Enable store associates with the capabilities to provide personalized customer engagement that creates memorable experiences.
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Nurture Customer Relationships with Remote Selling
Nurture relationships and sales with customers outside the store using remote conversations and selling.
The Manhattan Active® Platform
A cloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world. Learn More.
Composable Microservices
API-first architecture with automated scalability, resiliency, and availability. Every component is part of a shared application platform.
Innovation Independence
Our low code, no code, your code development strategy means you pick what method of configuration and customization works best for you—with as much support as you want or need.
Continuous Updates
Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.
Fulfill Your Potential With Manhattan
Chief Digital Officers
Prepare stores to be at the forefront of digital initiatives that unify customer experiences across channels and differentiate your brand. Manhattan Active Point of Sale will enable you to:
- Unify customer experiences across digital and physical channels.
- Showcase digital capabilities that improve the customer experience.
- Enable store associates to use digital capabilities to serve customers better.
- Secure differentiated value and revenue growth.
- Lower operational costs.
Director of Store Operations
Transform store operations to support the evolving purpose of stores while lowering operational costs. Manhattan Active Point of Sale will enable you to:
- Equip stores with omnichannel sales and service capabilities.
- Provide clienteling and assisted selling to personalize customer engagement.
- Lower training costs and improve store associate retention through an enhanced user experience.
- Improve customer satisfaction by removing friction in the store, especially at checkout.
- Lower store operational costs in crucial areas like returns processing.
IT Director
Keep stores fresh, robust, and stable in an ever-changing retail environment with Manhattan Active Point of Sale’s best-in-class technology:
- Cloud-native solution enabling easy deployment to any store location and format.
- Resilient cloud technology that keeps the POS running when the network is compromised.
- Updates and new features are provided every 90 days without the need for downtime.
- Extensible user interface and APIs to tailor the solution to unique store or brand requirements.
- Native mobile solution providing flexibility in device types.
See How Lamps Plus Lights the Way With Manhattan’s POS
Bill Gratke, SVP of Supply Chain at Lamps Plus, discusses how Manhattan Active® Point of Sale solution delivers a “peaceful” omnichannel shopping experiences.
Everything Works Better With Manhattan Solutions
Manhattan offers a breadth of solutions to improve store performance and ensure retail stores are an integral part of unified commerce.
Store Inventory & Fulfillment
Manhattan Active® Store Inventory & Fulfillment optimizes stores for omnichannel retail with improved store inventory accuracy and more efficient store fulfillment processes.
Customer Service & Engagement
Manhattan Active® Customer Service & Engagement, Contact Center, and Digital Self-Service enable retailers to build and nurture enduring relationships with customers anytime during their buying journey and from anywhere they engage.
Order Management
Manhattan Active® Order Management provides stores with visibility into available inventory held anywhere, supporting endless aisle selling.
FAQs
What you’ll need to know about Point of Sale software. Don't forget, you can always read our article 'What is Point of Sale and Point of Sale Systems' should you need more info.
A software solution that retailers use to manage customer interactions in stores, including customer service and checkout.
An omnichannel POS ensures the store is part of a unified customer experience across a retailer's sales channels. It provides visibility into available inventory across channels, provides for checkout of mixed carts, including items for pickup or shipping, and enables associates to provide service for orders made outside of the store, such as a return or exchange for an online purchase.
The role of retail store associate is evolving as the store's purpose evolves. It is becoming more complex as stores transform into omnichannel selling and service hubs and experiential showrooms.
Today, a store associate's responsibilities may extend beyond traditional ones like checkout or inventory management. Store associates are becoming sales consultants, brand ambassadors, and omnichannel guides, helping customers navigate their buying journey with product and customer service expertise.
Because today's shoppers have higher expectations.
Stores are no longer just places to complete buying transactions. Customers now expect to have flexible control of the buying journey—deciding when, where, and how to purchase and return—and expect to be appreciated the moment they walk into the store. Stores need solutions to support anything a customer's purpose is for visiting a store with a personalized experience that elevates the retail brand.
The advantages of cloud-based POS over traditional, on-premises systems include accessibility, scalability, and cost-effectiveness. Automatic updates, advanced security, data backup and recovery, and easy integration with other systems make a cloud-based POS more robust, resilient, and adaptable than traditional systems.
Faster and Easier Than Ever to Connect
Manhattan Active Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.