Order Management

Unlock unprecedented precision, inventory visibility, and promising with Manhattan Active® Order Management’s cloud-native architecture built to maximize profits.

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Powering the 'Omni' in Omnichannel Commerce

Global Availability

View every item in the network (even in transit) and create multiple stock "views" based on any channel, order or customer attribute.

Integrated with Google Shopping

Provide shoppers with more accurate information on product location and delivery times across all Google surfaces (Search, YouTube, Maps, Discover, etc.) thanks to native integration of Google's Shopping Content API.

Faster Pickup and Delivery Promising

Deliver blistering performance with the only order management system using in-memory caching technology for omnichannel fulfillment.

Smarter Pickup and Delivery Promising

Provide the most accurate promising for commerce solutions in real time with machine learning that reduces cart abandonment and increases conversion rates of online transactions, driving top-line revenue.

Optimized Fulfillment Sourcing

Meet the customer promise profitably with fulfillment sourcing that intelligently considers dozens of real-time inventory, promotions, labor resources, and geographical attributes to source product from the right location, reducing bottom-line costs.

Fulfillment Health Monitoring

Get promising and fulfillment insights across every fulfillment node in the network with real-time notifications and dynamic dashboards.

Configurable Order Flow Pipelines

Design and configure order pipelines that guide an order through fulfillment, negotiation, shipment, or receipt with transactional logic such as events, actions, and conditions.

Simplified Order Servicing

Easily manage order capture, modification, cancellation, return, and exchange processes with exception management, appeasement management, payment processing, and more.

Easier Customization and Extensibility

Get simplified no code, low code, and your code innovation and personalization opportunities for every Manhattan Active solution with API-first architecture, developer hub knowledgebase, and visual development tools like Manhattan ProActive.

Switching to Smarter, Faster Fulfillment

Manhattan’s order management system (OMS) leads the industry in visibility and optimized fulfillment. Now you can too.

Profitable Promotions, Easy Payments

Pay off your marketing strategy with an order management system that enables you to manage even the most complex cross-channel promotions with ease and supports any method of payment.

Global Service for B2B - and Beyond

Manhattan’s cloud-native OMS software is designed to adapt to changes in language and currency. That’s why our customers include B2C, B2B, and B2B2C leaders all over the world.

The Manhattan Active® Platform

A cloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world.

Composable Microservices

API-first architecture with automated scalability, resiliency, and availability. Every component is part of a shared application platform.

Innovation Independence

Our low code, no code, your code development strategy means you pick what method of configuration and customization works best for you—with as much support as you want or need.

Continuous Updates

Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.

Manhattan is the Only Recognized Leader in OMS

Forrester Wave

Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfillment, pre-purchase customer experience, and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q2 2023.



Everything that you’ll need to know about order management systems.

The process of managing an order from capture through fulfillment—with the end goal of having every order fulfilled accurately, on time, and to maximum profit.

That process often includes managing inventory levels, processing payments, and tracking shipping and delivery.

OMS streamlines order fulfillment—guaranteeing accurate order promising.

OMS is the most efficient way to track inventory levels, automate tasks such as payment processing, and provide real-time tracking to customers.

OMS can also collect data that yields insights into behavior and sales trends, while scaling operations more effectively, and reducing labor costs.

Manhattan offers Curbside, Enterprise Promotions, Interactive Inventory, Available to Commerce, Adaptive Network Fulfillment, and Contact Center.

Committing to a delivery date to the customer.

Accurate order promising can involve anything that affects the fulfillment, from inventory to shipping.

Look for OMS with third-party reviews.

Case in point: Manhattan Active Order Management was the only OMS selected as an industry leader in the Forrester Wave™: Order Management Systems, Q2 2021.

Faster and Easier Than Ever to Connect

Manhattan Active Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.

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Talk with an expert to learn more about Manhattan’s technology.