Order Management
Unlock unprecedented precision, inventory visibility, and promising with Manhattan Active® Order Management’s cloud-native architecture built to maximize profits.
Powering the 'Omni' in Omnichannel Commerce
Global Availability
View every item in the network (even in transit) and create multiple stock "views" based on any channel, order or customer attribute.
Integrated with Google Shopping
Provide shoppers with more accurate information on product location and delivery times across all Google surfaces (Search, YouTube, Maps, Discover, etc.) thanks to native integration of Google's Shopping Content API.
Faster Pickup and Delivery Promising
Deliver blistering performance with the only order management system using in-memory caching technology for omnichannel fulfillment.
Smarter Pickup and Delivery Promising
Provide the most accurate promising for commerce solutions in real time with machine learning that reduces cart abandonment and increases conversion rates of online transactions, driving top-line revenue.
Optimized Fulfillment Sourcing
Meet the customer promise profitably with fulfillment sourcing that intelligently considers dozens of real-time inventory, promotions, labor resources, and geographical attributes to source product from the right location, reducing bottom-line costs.
Fulfillment Health Monitoring
Get promising and fulfillment insights across every fulfillment node in the network with real-time notifications and dynamic dashboards.
Configurable Order Flow Pipelines
Design and configure order pipelines that guide an order through fulfillment, negotiation, shipment, or receipt with transactional logic such as events, actions, and conditions.
Simplified Order Servicing
Easily manage order capture, modification, cancellation, return, and exchange processes with exception management, appeasement management, payment processing, and more.
Easier Customization and Extensibility
Get simplified no code, low code, and your code innovation and personalization opportunities for every Manhattan Active solution with API-first architecture, developer hub knowledgebase, and visual development tools like Manhattan ProActive.
Switching to Smarter, Faster Fulfillment
Manhattan’s order management system (OMS) leads the industry in visibility and optimized fulfillment. Now you can too.
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Gain Global Inventory Visibility
You can’t sell what you can’t see. That’s why Manhattan’s OMS delivers inventory visibility—in real time—across every fulfillment node.
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Access Dynamic Inventory Views
View available inventory based on product, location or inventory attribute that can differ by channel, customer or fulfillment location.
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Provide Precision Promising
APIs provide real-time availability and delivery dates across any delivery or pickup variation—with no third-party integrations needed.
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Direct Intelligent Fulfillment Sourcing
Set your priorities then let the app calculate the lowest cost to fulfill each order—factoring in costs, operational factors, and predictive profitability.
Profitable Promotions, Easy Payments
Pay off your marketing strategy with an order management system that enables you to manage even the most complex cross-channel promotions with ease and supports any method of payment.
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Optimize Omnichannel Promotions
Manage promotions and discounts in any channel—including support for complex offers across multiple organizations.
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Control Global Tax and Payments
Tax and payment support—from fraud check to payment settlement—including third-party tax applications and payment processing with third-party gateways.
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Share a Pay-by-link
Satisfy demands for touchless service and alternative payment with pay-by-link capabilities that make transactions easy, compliant, and secure.
Friction-Free Customer Service
Profit from an OMS system that empowers customers and enables associate support before, during, and after the sale.
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Administer Order Servicing
Control everything that happens before, during, and after order fulfillment—including payment processing and posting sales to back-office systems.
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Allow Digital Self-Service
Customers can connect on their own device to track updates or make last-minute changes to pickup and delivery.
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Deliver Customer-Controlled Fulfillment
Let customers take charge of their fulfillment—extending a BOPIS window or changing a ship method.
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Enable Returns Management
Increase customer brand loyalty with easy digital self-service returns and accelerated return refunds at drop off and empower associates to convert returns into exchanges seamlessly with up-sell opportunities.
Global Service for B2B - and Beyond
Manhattan’s cloud-native OMS software is designed to adapt to changes in language and currency. That’s why our customers include B2C, B2B, and B2B2C leaders all over the world.
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Language Support
Our multi-language function even translates item attributes like size and color.
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Currency and Tax Support
Our OMS works across national boundaries—up to and including VAT-compliant tax support.
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B2B Support
No more shortage scenarios. Manhattan’s OMS can reapportion inventory and execute backorder substitution.
The Manhattan Active® Platform
A cloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world.
Composable Microservices
API-first architecture with automated scalability, resiliency, and availability. Every component is part of a shared application platform.
Innovation Independence
Our low code, no code, your code development strategy means you pick what method of configuration and customization works best for you—with as much support as you want or need.
Continuous Updates
Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.
Manhattan is the Only Recognized Leader in OMS
Forrester Wave
Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfillment, pre-purchase customer experience, and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q2 2023.
Brooks Brothers Maximizes its Omnichannel Fulfillment Potential
Learn how Brooks Brothers optimized its omnichannel capabilities and corralled a 100 percent increase in ecommerce fulfillment orders overnight.
Everything Works Better With Manhattan Solutions
Manhattan offers a complete breadth of solutions that when unified, provides total coverage for your supply chain commerce needs.
Store Inventory & Fulfillment
Support any combination of retail order fulfillment with precise inventory accuracy.
Customer Service & Engagement
Give your team the tools to understand why and how customers buy—and your customers the tools to take control of their post-purchase journey with Manhattan Active® Customer Engagement.
Point of Sale
Empower store associates with Manhattan Active® Point of Sale, a POS built to turn the store into an experiential showroom, customer service center, and neighborhood fulfillment point.
FAQs
Everything that you’ll need to know about order management systems.
The process of managing an order from capture through fulfillment—with the end goal of having every order fulfilled accurately, on time, and to maximum profit.
That process often includes managing inventory levels, processing payments, and tracking shipping and delivery.
OMS streamlines order fulfillment—guaranteeing accurate order promising.
OMS is the most efficient way to track inventory levels, automate tasks such as payment processing, and provide real-time tracking to customers.
OMS can also collect data that yields insights into behavior and sales trends, while scaling operations more effectively, and reducing labor costs.
Manhattan offers Curbside, Enterprise Promotions, Interactive Inventory, Available to Commerce, Adaptive Network Fulfillment, and Contact Center.
Committing to a delivery date to the customer.
Accurate order promising can involve anything that affects the fulfillment, from inventory to shipping.
Look for OMS with third-party reviews.
Case in point: Manhattan Active Order Management was the only OMS selected as an industry leader in the Forrester Wave™: Order Management Systems, Q2 2021.
Faster and Easier Than Ever to Connect
Manhattan Active Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.