Store Inventory & Fulfillment

Enable retail stores to become reliable and scalable fulfillment points by optimizing the use of store staff and inventory to meet increasing omnichannel demands with Manhattan Active® Store Inventory & Fulfillment.

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The Fulfillment Ready Store

Accurate Store Inventory

Get higher inventory availability accuracy—ready for reliable use in omnichannel selling and fulfillment—made possible by RFID-enabled store inventory management.

Precise Store Fulfillment

Increase customer satisfaction with precise store order fulfillment enabled by accurate inventory and distribution center quality order picking optimization.

Scale to Meet Demand

Reduce fulfillment times and increase capacity with optimal picking strategies that work by order, batch, team-based, or pick-to-slot, tailored to store operations, processes, and layouts.

Buying Flexibility

Gain customer flexibility in their buying journey by using stores for order pick up or same-day delivery with more accurate store inventory.

Connected Customers

Keep customers informed on store pickup status with proactive notifications, online order status, and two-way messaging with store associates, improving customer satisfaction.

Elevated Pickup

Enable customers to complete their in-store or curbside pickup fast and conveniently by equipping store associates with mobile capabilities, including signature capture.

Guided Workflows

Increase store associate job performance and satisfaction with guided workflows, dynamic work prioritization, and proactive notifications that take the guesswork out of inventory and fulfillment.

Efficient Execution

Have associates spend less time and energy on back-office functions and more time supporting customers with more efficient processes.

Intuitive Experience

Cut down on training times and simplify work with an intuitive, responsive, and mobile user experience designed for today’s store associates.

Pick Faster

Expend less energy with DC-quality pick-path optimization algorithms.

Identify Priority Orders

Take the guesswork out and meet service-level agreements with dynamic pick prioritization.

Pick Smarter

Reduce fulfillment time with the right picking strategies that work by order, batch, team-based, or pick-to-slot, based on store operations, processes, and layouts.

Constantly Improve With Fulfillment Insights

Raise store fulfillment performance with real-time access to insights that drive informed decisions and actions.

Fulfill Your Potential With Manhattan

Chief Digital Officers

Realize your omnichannel retail vision by preparing stores to be reliable sources of inventory and fulfillment operations for online or store-to-store customer orders. Manhattan Active Store Inventory & Fulfillment will enable you to:

  • Increase the accuracy of store inventory so it can be reliably used in global inventory and ordering.
  • Enable stores to be fulfillment points without disrupting store sales and service.
  • Scale store fulfillment operations to support omnichannel order growth.
  • Improve omnichannel profitability with more efficient store fulfillment. 

Director of Store Operations

Transform store operations to support the evolving purpose of stores as fulfillment points. Manhattan Active Store Inventory & Fulfillment will enable you to:

  • Equip stores with the tools to streamline and strengthen store inventory management.
  • Quickly enable store associates to take on new fulfillment responsibilities.
  • Lower training costs and improve store associate retention through an enhanced user experience.
  • Improve customer satisfaction by removing any friction with store or curbside order pickup.
  • Closely monitor store fulfillment performance to make necessary adjustments for improvement.

IT Director

Keep stores fresh, robust, and stable in an ever-changing retail environment with Manhattan’s best-in-class store solution technology:

  • Deploy Manhattan Active Store Inventory & Fulfillment with Manhattan Active® Point of Sale for one platform and user experience across store functions.
  • Enable easy deployment to any store location and format with a cloud-native solution.
  • Use RFID in stores without the need to change the software.
  • Provide flexibility in device types with a mobile solution.

The Manhattan Active® Platform

A cloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world.

Composable Microservices

API-first architecture with automated scalability, resiliency, and availability. Every component is part of a shared application platform.

Innovation Independence

Our low code, no code, your code development strategy means you pick what method of configuration and customization works best for you—with as much support as you want or need.

Continuous Updates

Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.

Manhattan is the Only Recognized Leader in OMS

Forrester Wave

Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfillment, pre-purchase customer experience, and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q2 2023.



What you’ll need to know about store inventory and fulfillment.

Stores are increasingly used as fulfillment centers to support both online and in-store sales, which is often referred to as "omnichannel fulfillment" or "click-and-collect" and involves using store inventory to fulfill online orders, as well as offering customers the option to pick up their online orders at the store.

Stores can provide a wide range of options, including in-store pickup to allow customers to place online orders and pick them up outside at the curb, in a locker, or by coming inside the store to pick them up. Ship from store can also be offered for shipping or local delivery of products directly to customers from the store.  

Inventory accuracy in retail stores has been traditionally low for reasons such as:

  • Manual data entry to track inventory levels, which can lead to errors.
  • Lack of standardization when different stores or departments within the same store use different methods to track inventory.
  • Complex supply chains where retailers often have multiple suppliers and distribution centers, which can make it difficult to accurately track inbound inventory replenishment.
  • High product turnover with large assortments of short life span products, making it challenging to accurately track inventory levels.
  • Inventory theft and shrinkage.
  • Lack of inventory management and automation technology.  

Radio Frequency Identification (RFID) technology provides detailed item information via RFID tags, which are small chips attached to items like products in retail stores and are read using handheld or overhead RFID scanners.

Manhattan offers the most comprehensive support for in-store RFID in the industry, with native use of RFID data to track inventory as part of store inventory management and to find products in order picking for store fulfillment.

Faster and Easier Than Ever to Connect

Manhattan Active Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.

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