Store Inventory & Fulfillment
Support any combination of fulfillment and every aspect of store inventory management at any point in the buyer’s journey with Manhattan Active® Store Inventory and Fulfillment, built to grow with rapidly changing omnichannel demands.
Transform Store Fulfillment
More Optimized Picking
Spend less time searching for items with optimized pick paths and picking strategies.
More Accurate Inventory
Get faster time to pick-up or ship performance with precise inventory accuracy.
Endless Aisle Inventory
Support store pickup and/or direct delivery fulfillment in the same transaction with access to network-wide inventory visibility.
Utilize Guided Workflows
Follow guided mobile workflows for picking, packing, shipping or selling.
Expend less energy with DC-quality pick-path optimization algorithms.
Reduce fulfillment time with the right picking strategies that work by order, batch, team-based, or pick-to-slot, based on store operations, processes, and layouts.
Curbside and In-Store Pickup
Manhattan’s order fulfillment software provides support for every store-based strategy, including: in-store pickup, curbside pickup, locker pickup, fleet delivery, parcel ship, or same-day courier.
Easier Picking and Shipping
Manhattan’s order fulfillment system draws upon more than three decades of leading warehouse management expertise to ensure associates have the guidance and the tools for any fulfillment challenge they face.
Robust Inventory Management
Handle every fulfillment requirement with an order fulfillment software that is the result of over three decades of distribution expertise.
Raise customer satisfaction with Manhattan Active Store Inventory and Store Fulfillment solutions that deliver real-time access to information, activities, and processes, driving efficient store fulfillment.
The Manhattan Active® Platform
A cloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world.
API-first architecture with automated scalability, resiliency, and availability. Every component is part of a shared application platform.
Our low code, no code, your code development strategy means you pick what method of configuration and customization works best for you—with as much support as you want or need.
Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.
Manhattan is the Only Recognized Leader in OMS
Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfillment, pre-purchase customer experience, and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q2 2021.
Kendra Scott Pivots to Ship-From-Store With Manhattan
Unable to open phtysical retail locations, Kendra Scott implemented Manhattan’s ship-from-store capabilities in a matter of days—then followed up with curbside pick-up, saving its in-store inventory.
Everything Works Better With Manhattan Solutions
Manhattan offers a complete breadth of solutions that when unified, provides total coverage for your supply chain commerce needs.
Unlock unprecedented precision, inventory visibility, and promising with Manhattan Active® Order Management’s cloud-native architecture.
Customer Service & Engagement
Give your team the tools to understand why and how customers buy—and your customers the tools to take control of their post-purchase journey with Manhattan Active® Customer Engagement.
Point of Sale
Empower store associates with Manhattan Active® Point of Sale, a POS built to turn the store into an experiential showroom, customer service center, and neighborhood fulfillment point.
What you’ll need to know about store inventory and fulfillment.
Stores are increasingly used as fulfillment centers to support both online and in-store sales, which is often referred to as "omnichannel fulfillment" or "click-and-collect" and involves using store inventory to fulfill online orders, as well as offering customers the option to pick up their online orders at the store.
Stores can provide a wide range of options, including in-store pickup to allow customers to place online orders and pick them up at outside at the curb, in a locker, or by coming inside the store to pick up, and ship from store refers to shipping products directly to customers from the store to reduce shipping costs and delivery times for customers who live near the store.
Inventory accuracy in retail stores has been traditionally low for reasons such as:
- Manual data entry where many retailers still rely on human data entry to track inventory levels, which can lead to errors.
- Lack of standardization when different stores or departments within the same store use different methods to track inventory, it is difficult to get a clear picture of overall inventory levels.
- Poor data quality means retailers may not have a clear understanding of their inventory levels, due to data being entered inaccurately, missing data or not updating in a timely manner.
- Complex supply chains where retailers often have multiple suppliers and distribution centers, can make it difficult to accurately track inventory levels across different locations. High product turnover affects retailers that carry a large number of products that have a short life span, making it challenging to accurately track inventory levels.
- Theft and shrinkage cause retailers to lose inventory to factors such as employee theft, shoplifting, or administrative errors.
- Lack of technology affects retailers that don't use inventory management software or other technology to track inventory. As a result, retailers may find it difficult to accurately track inventory levels.
Radio Frequency Identification technology provides real-time visibility into inventory levels via RFID tags, which are small chips attached to products, and can be read using RFID readers, which can quickly and accurately scan large numbers of products.
Manhattan offers the most comprehensive support for in-store RFID in the industry, with native support for overhead and handheld readers.
Faster and Easier Than Ever to Connect
Manhattan Active Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.