RETAILER TRENDS 2022

Recalibrating for the Next Normal

Key Emerging Trends

After some turbulent years, retailers are re-evaluating the consumer landscape and recalibrating the capabilities they need to succeed.

So, what’s coming next? Manhattan interviewed both leading retailers and consumers in Europe and the U.S. to find out. Some key trends emerged on what’s important today and in the future.

Recalibrating omnichannel

Recalibrating omnichannel

A single view of inventory

A single view of inventory

Modern stores mirror the modern consumer

Modern stores mirror the modern consumer

<h2 class="text-align-center"><strong><span style="color:#9AA3E1;">TREND 1</span></strong><br /> <strong>Recalibrating Omnichannel</strong></h2>
0%

of consumers consider home delivery the most important fulfillment service

0%

of consumers say they would abandon a cart if there is a high delivery fee

0%

of consumers want a choice of delivery dates and couriers

<h2 class="text-align-center"><span style="color:#2C5072;"><strong>TREND 2</strong></span><br /> <strong>A Single View of Inventory</strong></h2>
0%

of consumers prepare for in-store shopping by going online

0%

of shoppers said product knowledge is the top aspect of service

0%

of retailers offer buy in-store, return online or order online if out of stock in store

<h2 class="text-align-center"><span style="color:#77C5D5;"><strong>TREND 3</strong></span><br /> <strong>Modern Stores Mirror the Modern Consumer</strong></h2>
0%

of consumers say that a brand’s environmental efforts are important

0%

of shoppers still prefer traditional, in-store checkout

0%

of retailers provide associates with handheld devices to aid in their jobs

<h2 class="text-align-center"><strong>Discover How Manhattan Can Help Modernize Your Retail</strong></h2>
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