The shopping journey is often a multi-faceted path made up of disjointed channels. But shoppers want consistency – not disjointed experiences. Nearly two-thirds of retail customers expect a consistent level of service regardless of where they are engaging with retailers.
To win in today’s marketplace, it is essential for retailers to remove experience friction and gaps across the buying journey. Unifying the retail experience means having the right information and tools in place at the right time. Only then can a retailer enable their customers to conveniently inquire, buy, deliver, return, exchange, or resolve anywhere and everywhere they want.
Manhattan Active® Omni recasts a retailer’s approach to delivering customer experiences and quickly evolves sales and customer service capabilities into the frictionless and consistent omnichannel selling and customer engagement experiences customers seek.
Click the links below to find out how Manhattan can help you deliver an exceptional omnichannel experience.