Support and services
We begin by listening. Hearing your challenges. Learning what you need. Because we don’t just build software solutions—we support them every step of the way.
Here’s how we can help
We understand that you’re making a mission-critical investment in our software solutions. That’s why our service doesn’t stop after we sell you the software. You can count on:
- A call center open 24 hours a day, seven days a week
- Over 300 trained customer support analysts
- Access via portal, phone, or email
- Secure, remote access to troubleshooting
- On-site services around the world
Training and education
We customise training to the needs of your team. That means offering product-specific courses at different levels—from beginner to expert—and three options for accessing courses:
- Instructor-led online classes
- Live, dedicated classes at your site
- Public classes scheduled at our corporate headquarters in Atlanta
We’ll give you access to the best equipment. We’ll check tech specs. We’ll save you the tweaking and testing and guessing. And we’ll leverage our relationships with a global network of hardware providers to get you whatever you need—computers, servers, RFT networks, chip readers, barcode printers and scanners—at the most competitive price.
Our team will help with the transfer of your data onto our systems, then we’ll follow with training, education and system upgrades. We’ll make sure your system is up and running—and you’re achieving the results you expected. And we won’t stop when your system is operating smoothly and your team is trained. Because our team is always researching upgrades, new technologies and opportunities for supply chain advancements.
How can we support you?
Our Professional Services Organization (PSO) team is here to ensure a smooth transition to your new software solutions and more—let us show you how we can help.