Store Inventory & Fulfillment

Support any combination of fulfillment at any point in the buyer’s journey with Manhattan Active® Store Inventory and Fulfillment, built to grow with rapidly changing omnichannel demands.

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Transform Store Fulfillment

More Optimized Picking

Spend less time searching for items with optimized pick paths and picking strategies.

More Accurate Inventory

Get faster time to pick-up or ship performance with precise inventory accuracy.

More Visibility

Provide managers with real-time visibility of store heath and associate performance.

Endless Aisle Inventory

Support store pickup and/or direct delivery fulfillment in the same transaction with access to network-wide inventory visibility.

Two-Way Text

Customers can directly text with associates during clienteling, pickup, or customer support.

Enjoy a Singular Experience

One UI experience—regardless of device or operating system.

Utilize Guided Workflows

Follow guided mobile workflows for picking, packing, shipping or selling.

Minimize Travel

Expend less energy with DC-quality pick-path optimization algorithms.

Identify Priority Orders

Gain automatic identification and receive notifications of at-risk or priority orders.

Pick Smarter

Get intelligent picking strategies that work by order, batch, team-based, or pick to slot, based on store operations, processes and layouts.

Curbside and In-Store Pickup

Manhattan’s order fulfillment software provides support for every store-based strategy, including: in-store pickup, curbside pickup, locker pickup, fleet delivery, parcel ship, or same-day courier.

Easier Picking and Shipping

Manhattan’s order fulfillment system draws upon more than three decades of leading warehouse management expertise to ensure associates have the guidance and the tools for any fulfillment challenge they face.

Robust Inventory Management

Handle every fulfillment requirement with an order fulfillment software that is the result of over three decades of distribution expertise.

Fulfillment Insights

Raise customer satisfaction with Manhattan Active Store Inventory and Store Fulfillment solutions that deliver real-time access to information, activities, and processes, driving efficient store fulfillment.

The Manhattan Active® Platform

A cloud-native, evergreen, and extensible foundation engineered to handle the most complex supply chain networks in the world.

Composable Microservices

API-first architecture with automated scalability, resiliency, and availability. Every component is part of a shared application platform.

Innovation Independence

Our low code, no code, your code development strategy means you pick what method of configuration and customization works best for you—with as much support as you want or need.

Continuous Updates

Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.

Manhattan is the Recognized Leader in OMS

Forrester Wave

Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfillment, pre-purchase customer experience, and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q2 2023.



What you’ll need to know about store inventory and fulfillment.

Stores are increasingly used as fulfillment centers to support both online and in-store sales, which is often referred to as "omnichannel fulfillment" or "click-and-collect" and involves using store inventory to fulfill online orders, as well as offering customers the option to pick up their online orders at the store.

Stores can provide a wide range of options, including in-store pickup to allow customers to place online orders and pick them up at outside at the curb, in a locker, or by coming inside the store to pick up, and ship from store refers to shipping products directly to customers from the store to reduce shipping costs and delivery times for customers who live near the store.

Inventory accuracy in retail stores has been traditionally low for reasons such as:

  • Manual data entry where many retailers still rely on human data entry to track inventory levels, which can lead to errors.
  • Lack of standardization when different stores or departments within the same store use different methods to track inventory, it is difficult to get a clear picture of overall inventory levels.
  • Poor data quality means retailers may not have a clear understanding of their inventory levels, due to data being entered inaccurately, missing data or not updating in a timely manner.
  • Complex supply chains where retailers often have multiple suppliers and distribution centers, can make it difficult to accurately track inventory levels across different locations. High product turnover affects retailers that carry a large number of products that have a short life span, making it challenging to accurately track inventory levels.
  • Theft and shrinkage cause retailers to lose inventory to factors such as employee theft, shoplifting, or administrative errors.
  • Lack of technology affects retailers that don't use inventory management software or other technology to track inventory. As a result, retailers may find it difficult to accurately track inventory levels.

Radio Frequency Identification technology provides real-time visibility into inventory levels via RFID tags, which are small chips attached to products, and can be read using RFID readers, which can quickly and accurately scan large numbers of products.

Manhattan offers the most comprehensive support for in-store RFID in the industry, with native support for overhead and handheld readers.

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How can we help?

Talk with an expert to learn more about Manhattan’s technology.