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Forrester Wave per le soluzioni OMS
Rapporto Gartner WMS

2024 Unified Commerce Benchmark for Specialty Retail in Europe

Il nostro benchmark 2024 sul settore retail europeo è il primo studio regionale sul commercio unificato. Si basa su acquisti reali, resi di prodotti reali e percorsi reali dei clienti attraverso i canali digitali e fisici.

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Agenti di IA di base pronti all’uso, esperti nella logistica distributiva

I Manhattan Active® Base Agents vengono forniti pronti all’uso. Sono costruiti sulla base di tre decenni di esperienza nell’aiutare le più grandi aziende globali a migliorare le proprie performance logistiche, commerciali e operative.

Scopri la tua forza lavoro di Agenti di IA

Dotati delle competenze e degli strumenti essenziali in ambito distribuzione, trasporto, gestione della forza lavoro e commercio, gli agenti di IA di base offerti da Manhattan diventano immediatamente veri esperti digitali all’interno della vostra organizzazione, operando in modo autonomo e competente per aumentare la produttività e trasformare le esperienze.

Solution Navigator Agent

System and Policy Knowlegebase Assistance

An enterprise knowledge expert that instantly answers product questions by synthesizing official documentation.

Advanced Skills:

  • Retrieves precise answers to product questions using the full Manhattan Active® knowledge base
  • Synthesizes complex topics into clear, bite-sized summaries
  • Links to source documentation directly for deep-dive verification

Improved Outcomes:

  • Democratize access to product expertise
  • Drastically reduce time spent searching for answers
  • Accelerate user onboarding and adoption

PLATFORM

Warehouse Labor Agent

Distribution Workforce Analysis Assistance

AI agent to help warehouse teams to proactively identify and adjust labor allocations when operational demands shift, reducing operational delays and costs.

Advanced Skills:

  • Track work to identify bottlenecks in real-time
  • Identify if work is ahead or behind and suggest specific resource adjustments
  • Initiate labor moves by communicating directly with associate devices

Improved Outcomes:

  • Maximize labor utilization across zones
  • Ensure on-time shift completion
  • Shift supervisor focus from data analysis to coaching

WAREHOUSE

Wave Coordinator Agent

Outbound Distribution Research Assistance

An expert troubleshooter to eliminate the guesswork in resolving wave shortages that delay order picking by instantly identifying the root cause of inventory shortages.

Advanced Skills:

  • Insights on wave deflections with SKU-level reasons
  • Identify available inventory for deselected SKUs
  • Recommend inventory alternatives to resolve deselections

Improved Outcomes:

  • Reduce order lead times
  • Improve order fill rates
  • Increase employee responsiveness


WAREHOUSE

Warehouse Associate Agent

Personalized Operational Guidance

An intelligent on-device partner delivering personalized operational guidance and compliance checks directly within the mobile workflow.

Advanced Skills:

  • Surface relevant SOP / FAQ within mobile workflow
  • Simplify complex tasks w/ focused instructions
  • Log interactions for compliance audits and training verification

Improved Outcomes:

  • Accelerate associate onboarding
  • Reduce operational errors
  • Ensure strict process compliance


WAREHOUSE

Freight Payment Agent

Transportation Payment Audit Assistance

An autonomous resource that eliminates manual data entry and streamlines freight settlement by automatically processing carrier invoices through optical character recognition (OCR).

Advanced Skills:

  • Manage unstructured data like email and PDF
  • Create freight invoice autonomously
  • Support multiple currencies, languages and data formats
  • Create blind invoices w/o existing shipments

Key Outcomes:

  • Faster invoice creation
  • Reduce manual data entry
  • Reduce data entry errors

TRANSPORTATION

Shipment Tracking Agent

Real-time Logistics Insight

An autonomous resource that proactively monitors real-time shipment progress, so you can manage exceptions before they become emergencies.

Advanced Skills:

  • Monitor shipments across all modes & carriers
  • Utilize AI and external data (traffic, weather) to predict potential delays
  • Can auto-cancel/rebook appts, trigger trip replanning, or escalate to a planner w/ options

Improved Outcomes:

  • Proactive tracking information
  • Improve on-time delivery
  • Automated issue resolution

WAREHOUSE | TRANSPORTATION

Transportation Planner Agent

Intelligent Shipment Planning Partner

A proactive planning partner that identifies risks and optimization opportunities, ensuring you maximize trailer utilization and network efficiency before the load ever leaves the dock.

Advanced Skills:

  • Review planned shipments for potential risks, data gaps, or constraint violations
  • Identify missed optimization opportunities (e.g., potential consolidations)
  • Learn from past planner decisions to recommend adjustments for future loads

Improved Outcomes:

  • Increased trailer utilization
  • Reduce empty miles
  • Identify backhaul opportunities

TRANSPORTATION

Store Associate Agent

Store Selling, Inventory & Fulfillment Assistance

Digital assistant educating store managers with insights to drive sales, optimize local fulfillment, and improve in-store performance without ever leaving the floor.

Advanced Skills:

  • Provide answers on sales performance vs. goals, trends, and product insights
  • Visibility into store-level fulfillment progress, order status, and inbound receiving
  • Review performance and proactively provide coaching on how to meet goals

Improved Outcomes:

  • Faster and more accurate operational adjustments
  • Better store labor planning
  • More floor time for managers


STORE

Contact Center Agent

CSR Assistance

Intelligent co-pilot for customer service representatives (CSR), providing proactive insights and instant answers for faster, more personalized service.

Advanced Skills:

  • Proactive order insights to anticipate customer need and personalize service
  • Unified knowledge about orders, shipments, promotions, FAQs, and SOPs in one place
  • Product & promotion recommendations

Improved Outcomes:

  • Reduce handle time and agent training
  • Improve first-call resolution
  • Boost CSAT with faster and more personalized service


CUSTOMER SERVICE

Order Creation Agent

Wholesale Order Initiation Assistance

Intelligently automated B2B order entry assistant that helps users upload and validate order files in common formats like PDF, TXT, or CSV.

Advanced Skills:

  • Drag-and-drop or upload order files
  • AI-powered extraction identifies key order details (SKUs, quantities, addresses)
  • Summarize with a structured, reviewable order for final confirmation before creation

Improved Outcomes:

  • Eliminate time-consuming labor activities
  • Minimize errors
  • Improve operational efficiency

ORDER

OMS Configuration Agent

Inventory & Promising Guidance

Inventory promising expert to assist in configuring Available to Commerce (ATC) inventory rules and validating inventory availability.

Advanced Skills:

  • Guide users with simple, natural language questions
  • Create a complete ATC view definition based on the answers
  • Apply smart defaults for common configurations, reducing decisions required

Improved Outcomes:

  • Accelerate inventory promising rule configuration
  • Improve inventory performance
  • Reduce risk of stock-outs and overstocks

WAREHOUSE

Configuration Manager Agent

Solution Auditing & Visibility

An intelligent system auditor that brings visibility to complex configurations, ensuring consistency across your environments.

Advanced Skills:

  • Compares configurations between environments (e.g., Test vs. Prod) to identify drift
  • Summarizes complex settings and logic in plain English for easier auditing
  • Tracks configuration history to pinpoint when and why changes occurred

Improved Outcomes:

  • Eliminate ‘environment drift’
  • Faster root cause analysis for config-related issues
  • Reduce the technical expertise required for auditing

PLATFORM

Extension Manager Agent

Developer Extensibility Assistant

A DevOps specialist that streamlines the lifecycle of Manhattan ProActive™ extensions, ensuring safe deployment.

Advanced Skills:

  • Provides extension deployment metrics across development, test, and production environments
  • Monitors extension health and performance metrics in real-time
  • Compares extension versions to instantly identify code changes or conflicts

Improved Outcomes:

  • Accelerate innovation cycles
  • Reduce deployment risk and errors
  • Simplify extension governance and maintenance

PLATFORM

Crea agenti di IA personalizzati con Manhattan Agent Foundry™

Crea e implementa Agenti di IA per automatizzare i processi di supply chain commerce, incluse eventuali estensioni realizzate con Manhattan ProActive.

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Pronto ad automatizzare la tua azienda?

Contatta il tuo account representative Manhattan oppure prenota una consulenza con uno dei nostri esperti per scoprire come i nostri agenti possono aiutarti a raggiungere maggiore efficienza.

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