Adairs unlocks millions in annual saving with Manhattan SCALE™
Leading home furnishings and décor retailer, Adairs, transforms supply chain, bringing operations in-house with Manhattan SCALE
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The Challenge
As part of a strategic shift, Adairs moved away from a third-party logistics (3PL) model to take full ownership of its supply chain, taking full responsibility for costs, efficiency, and the customer experience. This transition required the rapid deployment of a best-in-class WMS, and following a comprehensive evaluation, Manhattan SCALE was selected for its flexibility, automation integration, and omnichannel capabilities.
The implementation of Manhattan SCALE was completed in just 12 months, with the system going live in July 2024. The transition has already driven significant improvements across Adairs’ operations. The retailer has delivered an additional one million units to retail stores compared to the previous year, experienced a 24% increase in eCommerce order fulfilment, and processed 17% more inbound volume.
The Results
The implementation of Manhattan SCALE was completed in just 12 months, with the system going live in July 2024. The transition has already driven significant improvements across Adairs’ operations. The retailer has delivered an additional one million units to retail stores compared to the previous year, experienced a 24% increase in eCommerce order fulfilment, and processed 17% more inbound volume.
The move has also resulted in significant cost savings, with Adairs reporting $5 million in annual savings. The enhanced system capabilities have enabled the company to consolidate its distribution operations and optimise its logistics network. Now, all orders, whether from online channels, retail stores, or corporate customers, are fulfilled from a single distribution centre, improving stock availability and ensuring a more seamless supply chain operation.
Unlike many technology-driven implementations, Adairs ensured that this was a fully collaborative initiative from the outset. Rather than treating it as a standalone IT project, the company brought together key leaders from its supply chain, IT, and Manhattan Associates teams to work in lockstep throughout the implementation. This three-way partnership ensured that the system was designed with real-world warehouse operations in mind and aligned with Adairs’ strategic goals.
Savings in first six months of going live
Increase in eCommerce Order Fulfilment
More inbound volume without having to increase workforce