Omnichannel Store Labour: Bridging the Productivity Gap

Store associates are being asked to take on new roles as work shifts from sales and service to accommodate fulfilment, cross-channel returns, and advanced inventory management. In this webcast, you’ll learn more about:

• The processes, training, feedback, and measurable standards you need to operationalise new workflows across your store network.
• The labour management technology leading retailers are demanding to collect and report store activity cost and performance on a real time basis.
• The sales, margin and customer experience benefits of closed-loop management and reporting regarding the productivity of your store workforce.