Podcast: The Acceleration of Communications and Engagement in Retail

The effects of the global pandemic on the ways in which retailers are engaging their customers is not restricted to curbside pickup. Customer service and engagement have been turned upside down as well and unified communication is at the center of it all.

In this episode, experts discuss:

• The hidden ramifications of contactless commerce.
• What happens when the ability to engage your customers is taken away or at least significantly impacted, overnight.
• Why shifting communications with customers needs to be as dynamic as shifting the methods of delivery for customers.

Guests: Karthik Marudur, Manhattan Associates and Alex Bravo, Twilio - Retail and Travel Industry