Premier Support

Augment your support team with Manhattan product experts that cater to your specific business needs and enhance solution potential by providing a deep understanding of product functionality, extensive DC operations support, and continuous workflow validation.

Leverage The Full Potential of Your Solutions

Solution Expertise

Our Manhattan Premier Support add-on tailorable service provides Manhattan solution expertise that helps you improve operations and scale to accelerate business change. We do this by:

  • Making tenured Manhattan operations advisors available to solve your toughest challenges
  • Helping you leverage new functionality
  • Administering onsite engagement
  • Conducting ad hoc DC optimization studies

Seamless Integration With Your Team

We provide services that seamlessly integrate our Manhattan solution experts with your support teams and processes. We support your staff by:

  • Freeing them up to focus on other initiatives
  • Assisting during times of staffing challenges
  • Providing extra support during peak seasons
  • Empowering your support staff with Manhattan experts

Tailored For You

Our premier programs are tailored to your supply chain operations by letting you choose which options work best for your needs. These include:

  • Program size options from 1000 hrs/year to 3+ FTE for a full multi-site engagement
  • Optional dedicated on-call support
  • Optional DC Supervisor Enablement program
  • Optional Continuous Workflow Validation for automated testing

"The seamless integration of Manhattan depth and expertise into our business application support team has enabled us to focus on other value-added initiatives — while reducing related support ticket volume by 35 percent."

Jim Heidegger

Vice President of Information Technology

Legacy Supply Chain Services

The Premier Support Advantage

Manhattan Premier Support opens the door to new and improved business outcomes by maximizing solution capabilities through operational excellence and collaboration. Here is what Manhattan Premier Support enables you to do:

  • Empower flexible allocation of your resources
    We handle all your internal support needs, allowing you to focus on accelerating your strategic projects and business initiatives.
  • Get the expertise needed to reach desirable outcomes
    Leverage experts with unmatched Manhattan solution knowledge to sustain optimal solution performance while accelerating targeted outcomes.
  • Experience the benefits of tailorable support engagement
    We provide flexible and increasing levels of engagement so you can choose the level of support that best meets your specific needs.
  • Increase the value of support
    Lower your support cost with competitive support rates and improved support efficiency and effectiveness, effectively increasing overall support value.
  • Drive continuous business improvement
    Engage with operations advisors who provide valuable insight into improvement opportunities.

How Can We Support You?

Our Premier Support team is here to ensure a smooth transition to your new software solutions and more—let us show you how we can help.

Contact Our Premier Support Team