Give Your Customers Their Desired Experiences
The experiences today’s customers want differ as much as their personalities. One customer’s idea of great retail is a high-touch, intimate encounter at their favourite store location. Another customer may seek convenience, using buy online, pickup in store for prompt delivery. From window shopping to digital and mobile interactions, modern retailers need to give consumers “their experiences” and do so with operational excellence at every step of the customer journey.
The Next Generation of Omnichannel Retailing
Manhattan Active® Omni is the first of its kind, engineered specifically to deliver on omnichannel promises. Born in the cloud with a microservices architecture, Manhattan Active Omni is a suite of order management, point of sale, and customer engagement solutions that is always current and fully extensible.
Our leading-edge technology shatters the boundaries between channels, enabling universal capabilities for any retail associate, in any location, at any time—with one application. It provides complete control of every aspect of omnichannel retail operations—at headquarters, in the contact centre, or in the store. Everyone has the same holistic view of customers and their transactions, regardless of channel, with built-in case management, social listening, and communications. Retail store capabilities, including point of sale and clienteling, are presented in a modern user interface across any device, empowering store associates to support customers anywhere in the store.
Fine-grained tools for inventory visibility improve accuracy and availability across the enterprise, keeping promises and building loyalty. The most-advanced retail order management system makes the entire lifecycle of order fulfilment for orders from any channel seamless, precise and exceptional. With store inventory and fulfilment, retail stores become fulfilment points enabled with the technology to operate as effectively and efficiently as distribution centres.
Continuously Innovate With the Cloud
Because Manhattan Active Omni is cloud native, retailers are able to meet the continually shifting demands of their customers and the retail industry. Its microservices-based architecture eliminates the pain of extended downtime and the risk of older retail systems constructed on a monolithic architectural style. Manhattan Active Omni is always current. So you get the newest features as soon as they are available, with automated scaling for peak demand; allowing you to continuously innovate while your competitors are locking down their systems for the holiday season.
View the Manhattan Active Omni solutions to learn more about how the solution can help transform your business or Contact us today for your solution walkthrough.