Adairs Saves $5M AUD with Innovative Manhattan SCALE™
Australia's premier home furnishings retailer has revolutionized its supply chain, shifting from reliance on third-party providers to in-house mastery and reaping tangible results across every key metric.
The Challenge
As e-commerce flourished and customer expectations soared, Adairs faced a major obstacle: its outsourced logistics system. The company struggled with limited control over costs, service quality and customer satisfaction. During peak seasons, third-party logistics (3PL) partners hindered growth and hampered operational flexibility.
"We were at the mercy of a third party when it came to cost, service levels, and customer outcomes," explained Justin Dowling, Adairs’ general manager of supply chain.
To take charge, the retailer needed complete control of fulfilment, streamlined multi-channel operations and a single, adaptable distribution center capable of managing seasonal surges without disruption.
About Adairs
Adairs, one of Australia’s leading home furnishings and decor retailers, has successfully transitioned from a third-party logistics (3PL) model to a fully in-house supply chain operation.
The Solution
Adairs adopted Manhattan SCALE, a cutting-edge warehouse management system (WMS) designed to optimize inventory, streamline order processing, and expedite shipments. In just 12 months and with minimal customization, the implementation delivered:
• A seamless omnichannel fulfilment process, connecting retail, online and corporate orders through one integrated hub.
• Automated logistics that enhanced inventory accuracy and sped up throughput.
• An operator-focused design that simplified onboarding and scaled labour during busy periods.
Manhattan SCALE™
Harness the power of a dynamic warehouse management system (WMS)—on-premises or in a cloud environment—made to save you time and money by providing the ideal blend of usability, capabilities, and functionality.
Manhattan SCALEThe Results
Since launching in July 2024, Adairs has achieved remarkable milestones:
- $5M AUD in annual savings.
- A 17% boost in inbound volume processing.
- Over 1 million additional units shipped to stores compared to the previous year.
Today, Adairs is not just reacting to capacity constraints but planning proactively for growth, armed with a powerful, agile supply chain.
Want to Learn More?
Discover how Adairs transformed its operations by unifying multiple supply chain functions into a single, highly efficient distribution center. By harnessing the power of cutting-edge Manhattan SCALE technology, they dramatically boosted their fulfilment capacity and achieved significant cost savings, setting a new standard for operational excellence.
