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Retail 2020 Vision - Key Insights on retail and the evolution of Omnichannel

Retail 2020 Vision - Key Insights on retail and the evolution of Omnichannel

This report aims to provide retailers with a holistic view of Australian consumers’ in-store expectations and how effectively retailers’ current omnichannel propositions are satisfying those demands. We surveyed retailers and consumers in Australia as well as 10 economically advanced countries to benchmark the expectations of Australian shoppers and the efforts of Australian retailers against their global counterparts.

We also conducted a separate survey of 500 Australian consumers to explore their expectations around:
  • Online shopping in the age of COVID-19
  • Major sales events

Deliver On Your Promise to Customers